HR Innovation and Design Thinking Training Course: Redesigning HR Processes Through Human-Centered Thinking

Introduction

In today's rapidly evolving business landscape, traditional HR approaches often fall short in addressing the complex needs of employees and organizations. This intensive 5-day training course introduces HR professionals to the transformative power of Design Thinking, a human-centered problem-solving methodology that empowers them to innovate and redesign HR processes, policies, and solutions. By placing the employee experience at the forefront, HR teams can create more impactful, engaging, and effective people strategies.

This course will equip you with a practical toolkit to identify core HR challenges, empathize with your "users" (employees), and collaboratively develop innovative solutions that truly resonate. Learn how to move beyond conventional thinking and cultivate a culture of continuous improvement and creativity within your HR function, ultimately driving greater organizational success and employee satisfaction.

Duration

5 days

Target Audience

  • HR Directors, Managers, and Business Partners
  • Talent Management and Development Specialists
  • Employee Experience Designers
  • Organizational Development Professionals
  • HR Project Managers and Innovators

Objectives

Upon completion of this course, participants will be able to:

  • Understand the core principles and phases of Design Thinking.
  • Apply Design Thinking methodologies to solve complex HR challenges.
  • Develop a human-centered approach to HR process redesign.
  • Foster a culture of innovation and experimentation within HR.
  • Create and implement impactful HR solutions that enhance the employee experience.

Course Modules

Module 1: Introduction to HR Innovation and Design Thinking

  • The Imperative for Innovation in HR
  • Understanding Design Thinking: Principles and Mindset
  • The Five Phases of Design Thinking (Empathize, Define, Ideate, Prototype, Test)
  • Case Studies of Design Thinking in HR
  • Building a Foundation for Human-Centered HR

Module 2: Empathize – Deeply Understanding Your HR Stakeholders

  • User Research Techniques: Interviews, Observations, Surveys
  • Creating Empathy Maps and Personas for Employees
  • Journey Mapping the Employee Experience
  • Identifying Pain Points and Opportunities in HR Processes
  • Developing a Human-Centered Problem Statement

Module 3: Define – Framing the Right HR Challenges

  • Synthesizing Research Insights
  • Crafting Powerful Point-of-View (POV) Statements
  • Prioritizing HR Challenges for Innovation
  • Defining Clear Problem Scopes
  • Setting Innovation Goals for HR Solutions

Module 4: Ideate – Brainstorming Innovative HR Solutions

  • Brainstorming Techniques for HR (e.g., SCAMPER, Mind Mapping)
  • Divergent Thinking for Generating Multiple Ideas
  • Encouraging Radical Ideas and "Wild Cards"
  • Collaborative Idea Generation Workshops
  • Selecting Promising Ideas for Further Development

Module 5: Prototype – Bringing HR Ideas to Life

  • Understanding Low-Fidelity Prototyping in HR
  • Creating Service Blueprints for HR Processes
  • Developing Mock-ups and Wireframes for HR Tech Solutions
  • Role-Playing and Storyboarding New HR Experiences
  • Iterative Prototyping and Refinement

Module 6: Test – Validating HR Solutions with Users

  • User Testing Methodologies for HR Prototypes
  • Gathering Feedback and Observations Effectively
  • Analyzing Test Results and Identifying Areas for Improvement
  • Iterating Based on User Feedback
  • The Importance of Failure as a Learning Opportunity

Module 7: Implementing and Scaling Innovative HR Solutions

  • Strategies for Launching New HR Processes and Tools
  • Change Management for HR Innovation
  • Measuring the Impact of Design Thinking in HR
  • Communicating Value and Gaining Stakeholder Buy-in
  • Building a Culture of Continuous Innovation in HR

Module 8: Advanced Design Thinking for HR and Future Trends

  • Applying Design Thinking to HR Strategy Development
  • Leveraging Data and Analytics in Human-Centered Design
  • Ethical Considerations in HR Innovation
  • Emerging Technologies and Their Impact on HR Design
  • The Future of HR: A Design-Led Approach

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

Hr Innovation And Design Thinking Training Course: Redesigning Hr Processes Through Human-centered Thinking in Bangladesh
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