Irregular Operations (IROPS) Management Training Course: Navigating Disruptions with Confidence

In the complex world of aviation, Irregular Operations (IROPS) are an inevitable challenge, ranging from severe weather and technical issues to unforeseen events. The ability to manage these disruptions effectively is a hallmark of a resilient and well-run airport or airline. This training course is specifically designed for professionals who are responsible for planning, communicating, and executing a coordinated response to IROPS. Participants will gain a deep understanding of the strategies and best practices required to minimize the impact on passengers and operations. The program emphasizes a proactive approach to risk mitigation, clear communication, and collaborative decision-making.

This program goes beyond a simple understanding of IROPS, focusing on the leadership and teamwork required to navigate a crisis. Through a combination of expert-led instruction, interactive simulations, and real-world case studies, you will gain hands-on experience in managing a variety of scenarios, from flight diversions to large-scale terminal evacuations. By the end of this course, you will be a confident and skilled professional, ready to lead your team through any disruption and ensure the safety and well-being of all passengers and staff.

Target Audience

  • Airport and Airline Operations Staff
  • Emergency Management and Crisis Response Teams
  • Airport and Airline Customer Service Managers
  • Ground Handling and Ramp Staff
  • Air Traffic Control (ATC) Supervisors
  • Public Relations and Communications Personnel
  • Executive and Senior Leadership
  • Security and Law Enforcement

Duration

5 days

Course Objectives

Upon completion of this course, participants will be able to:

  • Understand the causes and types of Irregular Operations (IROPS).
  • Develop and implement a comprehensive IROPS management plan.
  • Communicate effectively with passengers and the media during a disruption.
  • Coordinate a response with all stakeholders, including airlines, ATC, and security.
  • Manage the operational impact of IROPS, including flight delays and cancellations.
  • Understand the legal and regulatory requirements during an emergency.
  • Utilize technology and data to enhance the IROPS response.
  • Lead a team with confidence and professionalism during a crisis.

Course Content

Module 1: Introduction to IROPS

  • Defining Irregular Operations (IROPS)
  • The causes and types of IROPS
  • The impact of IROPS on passengers and operations
  • The importance of a well-defined IROPS management plan
  • Case studies of IROPS and their resolution

Module 2: IROPS Planning and Preparation

  • Developing a comprehensive IROPS management plan
  • The role of a centralized command center (EOC)
  • Risk assessment and mitigation strategies
  • The importance of regular drills and exercises
  • Creating a communication plan for all stakeholders

Module 3: Communication During a Crisis

  • The importance of clear, consistent, and timely communication
  • Procedures for communicating with passengers and the public
  • Managing social media and digital channels during an event
  • The role of media relations and a designated spokesperson
  • Internal communication with employees and teams

Module 4: Stakeholder Coordination

  • The importance of a coordinated response with airlines
  • Collaborating with air traffic control (ATC) and ground handling
  • Working with security, customs, and law enforcement
  • The role of a unified command structure
  • The importance of a shared understanding of the situation

Module 5: Passenger Care and Assistance

  • Procedures for managing passenger re-booking and re-routing
  • The importance of providing accommodation and meals
  • The role of customer service in a crisis
  • Understanding passenger rights and compensation
  • Strategies for de-escalating tense situations with upset passengers

Module 6: Operational Recovery

  • The process of recovering from an IROPS event
  • Strategies for managing flight schedules and crew rotations
  • The importance of a well-defined recovery timeline
  • The role of data and analytics in post-event analysis
  • Lessons learned and continuous improvement

Module 7: Technology in IROPS Management

  • The use of flight tracking and real-time data
  • The role of passenger communication systems
  • The use of collaboration tools and incident management software
  • The importance of a resilient and secure IT infrastructure
  • The future of technology in crisis management

Module 8: Legal and Regulatory Framework

  • Understanding the legal requirements for IROPS
  • The role of regulatory bodies and their oversight
  • The importance of documentation and record-keeping
  • The legal implications of a mishandled crisis
  • Compliance with international and national regulations

Module 9: Human Factors and Leadership

  • The importance of clear leadership during a crisis
  • Managing stress and decision-making under pressure
  • The role of teamwork and situational awareness
  • The psychological impact of a crisis on staff and passengers
  • The importance of post-crisis support

Module 10: Practical Application and Assessment

  • Full-scale, interactive IROPS simulation
  • Group workshop on developing a crisis communication plan
  • Case study analysis of a real-world IROPS event
  • Final examination on key principles and concepts
  • Developing a personal action plan for IROPS readiness

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport Pick Up is provided by the institute. Accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

For More Details call: +254-114-087-180

 

Irregular Operations (irops) Management Training Course: Navigating Disruptions With Confidence in Bolivia (Plurinational State of)
Dates Fees Location Action