Virtual Facilitation & Stakeholder Engagement Training Course:Effective online convenings

Introduction
In an increasingly digital world, the ability to engage stakeholders effectively through virtual platforms has become a critical skill for facilitators, project managers, and development professionals. The Virtual Facilitation & Stakeholder Engagement Training Course: Effective Online Convenings is designed to empower participants with practical techniques for leading inclusive, productive, and goal-oriented virtual meetings and consultations. Whether managing cross-border projects, coordinating multi-agency collaborations, or leading community dialogues, this course offers a robust framework for remote stakeholder engagement using best-in-class tools and strategies.

With growing reliance on remote communication, NGOs, public institutions, and private sector actors must master the art of virtual engagement to build trust, align expectations, and drive collaborative decision-making. This 10-day course blends human-centered design, digital facilitation skills, and stakeholder mapping approaches to ensure that virtual convenings are interactive, equitable, and results-driven. Participants will gain confidence in designing, moderating, and evaluating virtual processes that deliver impact and foster genuine stakeholder ownership.

Duration

 10 Days
Target Audience

  • Program and project managers
  • Facilitators and trainers
  • Stakeholder engagement officers
  • Communications and advocacy professionals
  • M&E specialists and coordination leads

Course Objectives

  • Build capacity to plan and deliver effective virtual engagements
  • Use digital facilitation tools to enhance stakeholder participation
  • Design inclusive and participatory online processes
  • Manage virtual group dynamics and stakeholder expectations
  • Strengthen skills in online consensus-building and decision-making

Course Modules

Module 1: Foundations of Virtual Facilitation

  • Key differences between in-person and virtual facilitation
  • Benefits and challenges of online stakeholder engagement
  • Roles and responsibilities of the virtual facilitator
  • Understanding digital engagement dynamics
  • Ethics and professionalism in virtual settings

Module 2: Stakeholder Mapping and Analysis in Online Spaces

  • Identifying and classifying stakeholders remotely
  • Assessing influence, interest, and power
  • Understanding stakeholder expectations
  • Using digital tools for mapping and collaboration
  • Building virtual stakeholder personas

Module 3: Designing Inclusive Virtual Engagements

  • Planning for accessibility and time zones
  • Language, literacy, and digital inclusion
  • Culturally responsive facilitation approaches
  • Encouraging participation from marginalized voices
  • Establishing inclusive ground rules

Module 4: Virtual Meeting Planning and Preparation

  • Setting clear objectives and outcomes
  • Agenda creation and time allocation
  • Choosing the right virtual platforms
  • Tech checks and troubleshooting
  • Preparing participants and co-facilitators

Module 5: Facilitation Techniques for Online Engagement

  • Opening and energizing virtual sessions
  • Structuring dialogue and discussion
  • Managing flow and timing
  • Using polls, breakout rooms, and chat effectively
  • Closing sessions with clarity and action

Module 6: Managing Virtual Group Dynamics

  • Building rapport and trust online
  • Encouraging quiet voices and managing dominant ones
  • Addressing conflict and resistance
  • Reading digital body language
  • Ensuring psychological safety in virtual spaces

Module 7: Interactive Tools for Online Convenings

  • Overview of platforms (Zoom, Teams, Webex, etc.)
  • Using Jamboard, Miro, Padlet for collaboration
  • Integrating polling and feedback tools (Mentimeter, Slido)
  • Leveraging Google Suite and Microsoft 365
  • Data privacy and platform security considerations

Module 8: Facilitation in Crisis or Sensitive Discussions

  • Managing emotionally charged virtual discussions
  • Trauma-informed facilitation approaches
  • Responding to conflict in real-time
  • Ensuring confidentiality and consent
  • Debriefing and support strategies

Module 9: Monitoring and Evaluating Virtual Engagements

  • Setting engagement KPIs and benchmarks
  • Pre- and post-engagement surveys
  • Real-time monitoring tools
  • Participant feedback and analytics
  • Learning and adapting from virtual convenings

Module 10: Documentation and Reporting of Online Meetings

  • Capturing decisions and action points
  • Tools for transcription and note-taking
  • Visual documentation and graphic facilitation
  • Creating accessible and shareable reports
  • Archiving virtual engagements for future use

Module 11: Facilitating Virtual Workshops and Trainings

  • Structuring virtual learning sessions
  • Adult learning principles online
  • Managing group exercises and breakout work
  • Engaging different learner types
  • Post-training follow-up and support

Module 12: Building a Virtual Facilitation Strategy

  • Developing a facilitation plan for your organization
  • Aligning virtual engagement with organizational goals
  • Capacity building for internal facilitators
  • Establishing norms and standard operating procedures
  • Measuring long-term success and engagement impact

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

 

Virtual Facilitation & Stakeholder Engagement Training Course:effective Online Convenings in Belarus
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