Labour Relations and Public Sector Negotiation Skills Training Course

Introduction

Effective labour relations and adept negotiation skills are paramount for maintaining harmony, productivity, and stability within the public sector, ensuring continuous service delivery and fair working conditions. This intensive 5-day training course is meticulously designed to equip public sector leaders, HR professionals, and union representatives with the essential legal knowledge, strategic frameworks, and practical negotiation techniques required to navigate complex labour disputes, foster constructive dialogue, and achieve mutually beneficial outcomes that serve both employees and the public interest.

This program delves into the intricacies of collective bargaining, dispute resolution mechanisms, and the legal landscape governing public sector employment. Participants will gain actionable insights into preparing for negotiations, managing impasses, building trust, and implementing agreements effectively, ultimately empowering them to lead with confidence in sensitive labour environments and contribute to a resilient and engaged public workforce.

Duration: 5 Days

Target Audience

  • Public Sector HR Directors and Managers
  • Labour Relations Officers in Government Agencies
  • Union Representatives and Shop Stewards in the Public Sector
  • Senior Managers and Executives involved in Collective Bargaining
  • Legal Officers advising on Employment and Labour Law in Government

Objectives

Upon completion of this course, participants will be able to:

  • Understand the legal and institutional framework governing labour relations in the public sector.
  • Master essential negotiation strategies and tactics for collective bargaining.
  • Effectively manage and resolve labour disputes.
  • Foster constructive relationships between management and employee representatives.
  • Develop practical skills for drafting and implementing labour agreements.

Course Modules

Module 1: Introduction to Public Sector Labour Relations

  • Defining Labour Relations in the Public Sector Context
  • Unique Characteristics and Challenges of Public Sector Employment
  • Key Stakeholders in Public Sector Labour Relations (Government, Unions, Public)
  • The Importance of Industrial Peace and Productivity in Public Service
  • Overview of International Labour Organization (ILO) Conventions

Module 2: Legal and Institutional Framework of Public Sector Labour Law

  • Constitutional Provisions on Labour Rights (e.g., freedom of association, collective bargaining)
  • Key Labour Laws Governing Public Service (e.g., Public Service Commission Act, Labour Relations Act, Employment Act)
  • Role of Labour Courts, Industrial Tribunals, and Arbitration Bodies
  • Understanding Collective Bargaining Agreements (CBAs) and Recognition Agreements
  • Rights and Responsibilities of Employers and Employees

Module 3: Principles and Preparation for Negotiation

  • Understanding the Nature of Negotiation: Distributive vs. Integrative Bargaining
  • Key Principles of Effective Negotiation (e.g., BATNA, WATNA, ZOPA)
  • Strategic Planning for Negotiations: Setting Objectives and Priorities
  • Gathering and Analyzing Relevant Data (e.g., economic indicators, comparative salaries)
  • Building Your Negotiation Team and Roles

Module 4: Negotiation Strategies and Tactics

  • Opening the Negotiation: Setting the Tone
  • Effective Communication Skills for Negotiation (Active Listening, Persuasion)
  • Bargaining Techniques and Concession Strategies
  • Dealing with Difficult Negotiators and Impasses
  • Managing Emotions and Maintaining Professionalism

Module 5: Collective Bargaining in the Public Sector

  • The Collective Bargaining Process: Stages and Best Practices
  • Negotiating Terms and Conditions of Employment (Wages, Benefits, Working Hours)
  • Addressing Performance Management, Discipline, and Grievance Procedures
  • Negotiation of Public Sector Reforms and Restructuring
  • Drafting and Finalizing Collective Bargaining Agreements

Module 6: Dispute Resolution Mechanisms

  • Understanding Various Dispute Resolution Mechanisms: Conciliation, Mediation, Arbitration
  • The Role of Independent Mediators and Arbitrators
  • Managing Industrial Action (Strikes, Lockouts) and Legal Framework
  • Crisis Communication During Labour Disputes
  • Building and Maintaining Positive Labour Relations During and After Disputes

Module 7: Implementation and Management of Labour Agreements

  • Ensuring Effective Implementation of Collective Bargaining Agreements
  • Monitoring Compliance and Addressing Breaches
  • Post-Negotiation Relationship Management
  • The Role of Joint Labour-Management Committees
  • Continuous Improvement in Labour Relations Practices

Module 8: Ethical Considerations and Future Trends in Public Sector Labour Relations

  • Ethical Leadership in Labour Relations
  • Transparency and Accountability in Bargaining Processes
  • Addressing Emerging Issues (e.g., digitalization of work, remote work, gig economy impact)
  • Future of Public Sector Unions and Management Relations
  • Developing a Personal Action Plan for Leading in Labour Relations

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

Labour Relations And Public Sector Negotiation Skills Training Course in Congo, Democratic Republic of the
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