Conflict Resolution and Employee Relations Leadership Training Course: Handling Complex People Issues with Professionalism and Empathy

Introduction

Effectively managing workplace conflict and maintaining strong employee relations are crucial to organizational success. The ability to handle people issues with professionalism, empathy, and fairness is a core leadership skill that fosters a positive work environment and enhances productivity. This 5-day training course provides leaders and HR professionals with the advanced tools and strategies needed to resolve conflicts, navigate difficult conversations, and build resilient teams. By prioritizing emotional intelligence and communication, participants will be equipped to de-escalate tensions and support a culture of trust and mutual respect.

Rooted in best practices and real-world scenarios, the program focuses on practical conflict resolution techniques, the legal and ethical aspects of employee relations, and the development of leadership behaviors that inspire accountability and collaboration. Participants will gain the skills to manage grievances, mediate disputes, and implement proactive employee engagement strategies that minimize workplace disruptions and support overall organizational health.

Duration:

5 days
Target Audience: HR managers, team leaders, department heads, employee relations specialists, operations managers, and executives responsible for people management.

Course Objectives:

  • Understand the dynamics of workplace conflict and employee relations
  • Develop skills to address and resolve conflicts constructively
  • Strengthen communication, negotiation, and mediation capabilities
  • Foster a positive, inclusive, and respectful workplace culture
  • Manage complex employee issues with legal and emotional intelligence awareness

Course Modules

  1. Introduction to Conflict and Employee Relations
  • Understand the causes and types of workplace conflict
  • Explore the impact of conflict on team dynamics and performance
  • Define employee relations and its strategic importance
  • Identify the role of leadership in conflict resolution
  • Recognize early warning signs of employee unrest
  1. Conflict Resolution Styles and Strategies
  • Assess personal conflict management styles
  • Learn five key conflict resolution approaches
  • Apply interest-based negotiation and collaborative problem-solving
  • Select appropriate strategies based on situation analysis
  • Build confidence in addressing workplace disagreements
  1. Effective Communication in High-Stakes Situations
  • Develop active listening and feedback skills
  • Manage emotional reactions in challenging conversations
  • Practice assertive yet empathetic communication techniques
  • Use neutral and inclusive language to maintain professionalism
  • Navigate miscommunication and misunderstanding effectively
  1. Managing Grievances and Disciplinary Procedures
  • Understand formal and informal grievance processes
  • Conduct fair and structured disciplinary investigations
  • Ensure compliance with legal and organizational policies
  • Document incidents accurately and sensitively
  • Support employee dignity and due process throughout proceedings
  1. Mediation and Negotiation Techniques
  • Understand the role of mediation in employee relations
  • Learn step-by-step mediation and facilitation processes
  • Build trust and cooperation between disputing parties
  • Overcome impasses through creative problem-solving
  • Maintain impartiality while guiding parties to resolution
  1. Legal and Ethical Dimensions of Employee Relations
  • Review key employment laws and regulations
  • Understand rights and obligations of employers and employees
  • Identify risks associated with mishandling people issues
  • Apply ethical decision-making frameworks in conflict scenarios
  • Balance empathy with organizational policies and compliance
  1. Building a Positive Employee Relations Culture
  • Foster transparency and fairness in workplace practices
  • Develop employee engagement and voice mechanisms
  • Promote diversity, equity, and inclusion to prevent conflict
  • Implement proactive wellbeing and communication initiatives
  • Strengthen trust between leadership and staff
  1. Leadership Mindset and Conflict Competency Development
  • Cultivate emotional intelligence and self-awareness
  • Reflect on personal leadership style and behavior under pressure
  • Empower managers to handle complex people issues confidently
  • Create an action plan for conflict prevention and resolution
  • Commit to continuous learning in people leadership skills

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

Conflict Resolution And Employee Relations Leadership Training Course: Handling Complex People Issues With Professionalism And Empathy in Central African Republic
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