Course Details

Active Listening Training Course: Developing the ability to fully understand and respond thoughtfully.

INTRODUCTION

In today's fast-paced professional environment, the ability to truly hear and understand others is a superpower. Our Active Listening Training Course provides you with the essential skills to move beyond passive hearing and cultivate genuine connection, build stronger relationships, and extract valuable insights in every interaction. This highly practical course will equip you with proven techniques to focus your attention, interpret both verbal and non-verbal cues, respond thoughtfully, and ultimately become a more effective communicator and leader.

DURATION

5 days

TARGET AUDIENCE

This transformative training is designed for a wide range of professionals, including:

• Managers and team leaders: Seeking to improve team cohesion, enhance understanding, foster open communication, provide more effective guidance, and reduce misunderstandings.
• HR professionals: Aiming to enhance employee relations, conduct more effective interviews, mediate conflicts effectively, improve feedback delivery, and build stronger trust within the organization.
• Sales and customer service teams: Focused on building stronger rapport with clients, accurately understanding customer needs, providing tailored solutions, increasing customer satisfaction, and improving retention rates.
• Coaches and mentors: Looking to provide deeper support and guidance, facilitate self-discovery in others, build stronger trust and rapport, enhance their ability to ask powerful questions, and improve the effectiveness of their coaching sessions.
• Anyone who wants to improve their interpersonal skills: Seeking to build stronger personal and professional relationships, enhance their communication effectiveness, reduce miscommunications, improve their ability to influence others, and increase their overall emotional intelligence.

COURSE OBJECTIVES

• Master the core principles of active listening
• Recognize and interpret non-verbal cues
• Ask clarifying questions and summarize effectively
• Provide empathetic responses and demonstrate understanding
• Manage listening barriers and improve focus
• Apply active listening in various professional contexts
• Develop a personalized plan for continuous improvement
• Master advanced active listening techniques

COURSE MODULES

Module 1: The Core Principles of Active Listening

• Understanding the levels of listening.
• Benefits of active listening in professional life.
• Identifying common listening pitfalls.
• Key components: hearing, attending, understanding, remembering, responding.
• Impact of active listening on communication outcomes.

Module 2: Understanding the Listening Process and Its Barriers

• The stages of the listening process.
• Identifying internal listening barriers (biases, assumptions).
• Recognizing external listening barriers (noise, distractions).
• The impact of emotional states on listening.
• Strategies for overcoming listening barriers.

Module 3: Focusing Attention and Minimizing Distractions

• Techniques for improving concentration.
• Strategies for managing internal distractions.
• Creating a conducive listening environment.
• Practicing mindful listening.
• Developing strategies for staying present.

Module 4: Decoding Non-Verbal Cues and Body Language

• Understanding different types of non-verbal communication.
• Interpreting facial expressions and eye contact.
• Analyzing body posture and gestures.
• Recognizing tone of voice and its nuances.
• Aligning verbal and non-verbal understanding.

Module 5: Asking Effective and Clarifying Questions

• Types of questions: open-ended, closed-ended, probing.
• The purpose of asking clarifying questions.
• Techniques for formulating effective questions.
• Avoiding leading and biased questions.
• Using questions to encourage deeper understanding.

Module 6: Providing Empathetic Responses and Demonstrating Understanding

• Distinguishing between empathy and sympathy.
• Verbal cues for showing empathy.
• Non-verbal ways to demonstrate understanding.
• Reflecting feelings and content accurately.
• Avoiding judgmental or dismissive responses.

Module 7: Applying Active Listening in Meetings, Negotiations, and Feedback Sessions

• Active listening in team meetings and discussions.
• Using active listening in negotiation scenarios.
• Applying active listening when giving and receiving feedback.
• Navigating difficult conversations with active listening.
• Active listening in virtual communication.

Module 8: Developing Your Active Listening Action Plan for Continuous Growth

• Reflecting on current listening strengths and weaknesses.
• Setting specific and measurable improvement goals.
• Identifying resources for ongoing practice.
• Seeking feedback on your listening effectiveness.
• Committing to continuous development.

• CERTIFICATION
• Upon successful completion of this training, participants will be issued with a Macskills Training and Development Institute Certificate
• TRAINING VENUE
• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.
• AIRPORT PICK UP AND ACCOMMODATION
• Airport pick up and accommodation is arranged upon request
• TERMS OF PAYMENT
• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com