Course Details

Advanced Office Management & Effective Administration Skills Course

INTRODUCTION

The Advanced Office Management & Effective Administration Skills course is designed to equip office managers and administrative professionals with the essential skills and knowledge required to excel in today’s dynamic business environment. This comprehensive program focuses on enhancing key competencies such as communication, time management, leadership, and the effective use of modern office technology. Participants will also gain a deep understanding of organizational strategies, legal and ethical responsibilities, and budget management, ensuring they are well-prepared to handle the complexities of modern office operations and drive efficiency within their teams.

TARGET AUDIENCE:

Office Managers, Administrative Assistants, Executive Assistants, and other administrative professionals.

COURSE OBJECTIVES:

• Enhance advanced office management skills.
• Improve communication and interpersonal skills.
• Master time management, prioritization, and organizational skills.
• Understand modern office technology and software tools.
• Develop leadership and team management capabilities.
• Learn about legal and ethical responsibilities in office management.
• Improve problem-solving and decision-making abilities.
• Master budget management and financial reporting.
• Enhance event and meeting planning skills.
• Understand records management and information security.

DURATION

5 days

COURSE CONTENT

Module 1: Introduction to Advanced Office Management

• Overview of Office Management: Roles and responsibilities of office managers in modern organizations.
• Key Skills for Office Managers: Essential competencies required for effective office management.
• The Role of Office Managers in Organizational Success: How office management impacts business operations.

Module 2: Effective Communication & Interpersonal Skills

• Communication Styles: Understanding different communication styles and their impact in the workplace.
• Active Listening and Feedback: Techniques to improve listening skills and provide constructive feedback.
• Conflict Resolution: Strategies for resolving conflicts and negotiating solutions effectively.

Module 3: Time Management & Prioritization

• Time Management Principles: Key principles for managing time efficiently.
• Task Prioritization Techniques: Methods such as the Eisenhower Matrix and ABC Method for prioritizing tasks.
• Overcoming Procrastination: Strategies to combat procrastination and increase productivity.

Module 4: Organizational Skills & Office Workflow

• Office Workflow Analysis: Techniques for analyzing and improving office workflows.
• Document Management: Best practices for organizing and managing physical and digital documents.
• Workspace Organization: Tips for maintaining an organized and efficient workspace.

Module 5: Mastering Modern Office Technology

• Office Productivity Tools: Training on tools like MS Office, Google Workspace, and other productivity software.
• Project Management Software: Introduction to tools such as Asana and Trello for managing office projects.
• Communication & Collaboration Tools: Overview of tools like Slack and Zoom for effective team communication.

Module 6: Leadership & Team Management

• Leadership Styles: Understanding different leadership styles and their effectiveness in various situations.
• Team Motivation & Management: Techniques to motivate and manage office teams effectively.
• Delegation & Empowerment: Best practices for delegating tasks and empowering team members.

Module 7: Legal & Ethical Responsibilities

• Employment Law & Office Policies: Key legal responsibilities of office managers regarding employment and office policies.
• Data Protection & Privacy: Understanding data protection laws and best practices for maintaining privacy.
• Ethical Decision Making: Approaches to making ethical decisions in office management.

Module 8: Budget Management & Financial Reporting

• Budget Planning & Control: Techniques for planning and controlling office budgets.
• Financial Reporting: Understanding and preparing financial reports relevant to office management.
• Cost Reduction Strategies: Identifying and implementing cost-saving measures in the office.

Module 9: Event & Meeting Planning

• Meeting Planning & Coordination: Best practices for organizing and coordinating meetings.
• Event Planning: Techniques for planning and executing successful office events.
• Vendor & Supplier Management: Managing relationships with vendors and suppliers effectively.

Module 10: Records Management & Information Security

• Records Management: Principles of effective records management and retention.
• Digital Records & Cloud Storage: Managing digital records and understanding cloud storage solutions.
• Information Security: Best practices for protecting sensitive information and maintaining confidentiality.

CERTIFICATION

Upon successful completion of this training, participants will be issued with an Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com