Course Details

Agility & Resilience in Healthcare Leadership Training Course

INTRODUCTION

The healthcare industry operates in a fast-paced, ever-changing environment, where leaders must balance the complexities of delivering high-quality care while navigating uncertainties like pandemics, regulatory changes, technological advancements, and workforce challenges. The Agility & Resilience in Healthcare Leadership course is designed to equip healthcare leaders with the skills necessary to adapt, innovate, and respond swiftly to these demands.

This course focuses on the dual pillars of agility—the ability to adapt quickly to evolving circumstances—and resilience—the capacity to recover and maintain functionality in the face of adversity. Participants will explore leadership strategies that emphasize flexibility, rapid decision-making, and the creation of resilient healthcare teams and organizations.

Throughout the course, participants will engage in practical exercises, case studies, and leadership simulations that challenge them to apply principles of agile and resilient leadership in real-world scenarios.

DURATION

5 Days

TARGET AUDIENCE

This Macskills Development Institute Agility & Resilience in Healthcare Leadership training course is suitable for a wide range of professionals but will benefit:

• All supervisors, managers, and leaders in any healthcare or related organisation
• Managers looking to grow their leadership effectiveness
• Human Resource Management (HRM) Professionals
• Those Managers who would benefit from an understanding of the topics covered

OBJECTIVES

By the end of this course, participants will be able to:

• Develop Agility in Healthcare Leadership:
• Understand the key concepts of agile leadership and how they can be applied to improve operational efficiency and patient care.
• Lead healthcare teams through complex changes, ensuring swift adaptation while maintaining high performance.
• Use agile problem-solving techniques to address unforeseen challenges in healthcare operations.
• Build and Sustain Resilient Healthcare Systems:
• Develop systems and processes that can withstand crises and disruptions, ensuring continuity of care.
• Create a resilient organizational culture that fosters teamwork, innovation, and continuous learning.
• Implement strategies for crisis management and recovery, preparing for natural disasters, public health emergencies, or operational failures.
• Lead Through Crises and Uncertainty:
• Master decision-making under pressure by using data-driven approaches and fostering a calm, decisive leadership style.
• Lead healthcare organizations through crises such as pandemics or economic shocks, with a focus on maintaining stability and delivering care.
• Develop comprehensive crisis management plans, ensuring preparedness for future disruptions.
• Foster Innovation and Adaptability:
• Cultivate a culture of innovation, encouraging team members to find creative solutions to healthcare challenges.
• Utilize agile methodologies like Lean and Scrum to streamline processes, enhance patient care, and optimize resource use.
• Leverage emerging technologies such as telemedicine, data analytics, and AI to improve adaptability and responsiveness.
• Enhance Emotional Intelligence and Team Resilience:
• Build emotional intelligence (EQ) as a leadership tool, enhancing communication, empathy, and conflict resolution skills.
• Strengthen healthcare teams by promoting collaboration, psychological safety, and stress management.
• Implement resilience training programs to improve the mental and emotional well-being of healthcare teams, preventing burnout and turnover.
• Communicate Effectively in Times of Crisis:
• Develop clear, transparent, and empathetic communication strategies for leading teams and managing patient relations during crises.
• Build trust with staff, patients, and stakeholders through honest, open communication, especially during uncertain times.
• Lead virtual or hybrid teams effectively, using digital tools to ensure operational continuity and staff engagement.
• Adapt to Evolving Healthcare Policies and Regulations:
• Stay agile in response to changing healthcare policies, reimbursement models, and regulatory requirements.
• Ensure compliance while maintaining flexibility and innovation in operational strategies.
• Promote Well-being and Self-Care for Leaders:
• Focus on self-care and resilience as critical components of effective healthcare leadership.
• Manage stress, maintain mental well-being, and build coping strategies for sustained leadership performance.

COURSE OUTLINE

Module 1: Introduction to Agility and Resilience in Healthcare Leadership

• Defining Agility in Healthcare: Understanding what agility means in the context of healthcare leadership and how it impacts organizational performance.
• Resilience in Healthcare Systems: The importance of resilience for sustaining healthcare operations during crises and uncertainties.
• Leadership vs. Management: Distinguishing between leadership and management and how both contribute to healthcare agility and resilience.

Module 2: Change Management in Healthcare

• Principles of Change Management: Frameworks and models (e.g., Kotter’s 8-Step Model, ADKAR) for leading change initiatives in healthcare.
• Overcoming Resistance to Change: Strategies for addressing staff resistance and fostering a culture of adaptability.
• Agile Leadership during Organizational Change: Leading organizations through restructuring, policy changes, and innovation while maintaining high-quality patient care.

Module 3: Crisis Leadership and Decision-Making

• Crisis Leadership: Principles of leading healthcare organizations through crises, such as pandemics, natural disasters, or technological failures.
• Scenario Planning and Preparedness: Developing strategic plans and simulations for responding to unexpected healthcare challenges.
• Decision-Making Under Pressure: Techniques for making informed, swift decisions during high-stress situations, using real-time data and leadership insights.

Module 4: Building Resilient Healthcare Teams

• Developing Emotional Intelligence (EQ): Enhancing leadership through empathy, self-awareness, and emotional regulation.
• Team Resilience and Collaboration: Fostering a culture of collaboration, psychological safety, and adaptability in healthcare teams.
• Stress Management for Leaders and Teams: Techniques for managing stress and preventing burnout among healthcare staff.

Module 5: Innovation and Agile Problem-Solving in Healthcare

• Fostering Innovation in Healthcare: Encouraging creativity and innovation to solve complex healthcare challenges.
• Agile Methodologies in Healthcare Settings: Applying agile principles (e.g., Scrum, Kanban) for continuous improvement and rapid problem-solving.
• Technology as a Driver of Agility: Leveraging telemedicine, AI, and data analytics to respond to evolving healthcare needs quickly.

Module 6: Communication and Leadership in Uncertainty

• Transparent Communication: Importance of open, transparent, and empathetic communication with staff, patients, and stakeholders during times of uncertainty.
• Building Trust in Times of Crisis: Maintaining credibility and trust with the workforce and the community.
• Effective Virtual Leadership: Leading remote teams and using digital tools to ensure continuity of operations.

Module 7: Resilient Organizational Culture

• Building a Culture of Resilience: Creating a work environment that encourages innovation, learning from failure, and adaptability.
• Cultural Competence in Leadership: Addressing diversity, inclusion, and equity to enhance resilience within diverse healthcare teams.
• Sustaining Long-term Organizational Resilience: Establishing policies and frameworks that promote resilience beyond crisis events.

Module 8: Leading with Flexibility in Healthcare Systems

• Adaptive Leadership: How to lead flexibly in response to changing healthcare regulations, economic pressures, and technological advancements.
• Healthcare Policy Changes: Adapting to shifting healthcare policies, reimbursement models, and regulatory requirements with agility.
• Flexible Staffing Models: Managing workforce flexibility to ensure adequate staffing in changing demand scenarios (e.g., pandemics or seasonal surges).

Module 9: Mental Resilience and Well-being for Leaders

• Leader Self-Care and Well-being: Strategies for maintaining mental, emotional, and physical health as a healthcare leader.
• Mindfulness and Resilience: Using mindfulness and resilience training to improve decision-making and leadership in times of stress.
• Coaching and Mentorship for Resilience: Developing mentoring and coaching practices to build resilient future leaders.

Module 10: Measuring and Improving Agility and Resilience

• Key Performance Indicators (KPIs) for Agility: Identifying and measuring KPIs that track the agility of healthcare operations.
• Continuous Learning and Feedback: Building mechanisms for continuous learning, feedback, and improvement within healthcare teams.
• Agility and Resilience Audits: Tools for assessing and improving an organization’s agility and resilience.

Module 11: Leadership in Global Health and Emergency Situations

• Global Health Crises: Learning from global health crises (e.g., Ebola, COVID-19) and how agile leadership contributes to effective response.
• Collaborative Leadership in Global Health: Leading collaborative efforts between local and international health organizations during emergencies.
• Building International Healthcare Networks: Strengthening networks and partnerships to enhance resilience and agility in global healthcare systems.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com