Course Details

Change Management in Social Protection Systems Training Course

INTRODUCTION

This comprehensive training course provides essential knowledge and practical skills for effectively leading and managing change within social protection systems. Recognizing that reforms and innovations are constant in a dynamic world, this program equips participants with a structured approach to navigate complex transitions, overcome resistance, and embed sustainable improvements. Participants will gain a deep understanding of change theories, stakeholder engagement, communication strategies, and practical tools to ensure that social protection reforms are not only technically sound but also successfully implemented and adopted. This course is ideal for policymakers, program managers, system administrators, and development professionals committed to driving positive and lasting change in social protection delivery.

DURATION

5 days

TARGET AUDIENCE

This course is specifically designed for professionals involved in initiating, planning, or implementing reforms and changes within social protection systems, including:

• Senior and middle-level managers in social protection ministries and agencies.
• Program managers overseeing reform initiatives in social protection.
• Project managers responsible for introducing new technologies or processes.
• Policy advisors involved in designing and implementing social protection reforms.
• Consultants and technical experts supporting institutional change in social protection.

OBJECTIVES

Upon completion of this course, participants will be able to:

• Understand the fundamental principles and models of organizational change management.
• Identify key drivers of change and potential sources of resistance within social protection systems.
• Develop comprehensive change management plans tailored to specific social protection reforms.
• Implement effective communication strategies to engage stakeholders and build buy-in.
• Lead and sustain successful change initiatives that enhance the effectiveness and efficiency of social protection programs.

MODULES

Module 1: Understanding Change in Social Protection Contexts

• Define organizational change management and its relevance to social protection.
• Explore the various types of change experienced in social protection systems (e.g., policy reforms, digitalization, expansion).
• Discuss common reasons why change initiatives fail in public sector environments.
• Understand the human and organizational dimensions of change.
• Examine real-world examples of change successes and failures in social protection.

Module 2: Change Management Models and Frameworks

• Introduce prominent change management models (e.g., Lewin's Change Model, Kotter's 8-Step Process, ADKAR).
• Analyze the strengths and weaknesses of different models for social protection contexts.
• Discuss how to select the most appropriate framework for a specific change initiative.
• Understand the role of diagnostic tools in assessing organizational readiness for change.
• Explore how to adapt generic models to the unique political and social realities of social protection.

Module 3: Assessing Readiness and Planning for Change

• Conduct a thorough change impact assessment to understand the scope and implications of the reform.
• Identify key stakeholders and assess their potential impact and readiness for change.
• Develop a comprehensive change management plan, including objectives, scope, and timeline.
• Plan for necessary resources, budget, and capabilities for effective change implementation.
• Establish clear roles and responsibilities for the change management team.

Module 4: Communication and Engagement Strategies

• Design tailored communication plans to inform, involve, and influence diverse stakeholder groups.
• Develop compelling messages that articulate the "why" behind the change and its benefits.
• Explore various communication channels and tools for effective information dissemination.
• Understand the importance of two-way communication and active listening.
• Address strategies for managing resistance to change through effective communication.

Module 5: Managing Resistance and Building Buy-in

• Identify common sources of resistance to change (e.g., fear of the unknown, loss of control, lack of trust).
• Develop strategies for proactively addressing and mitigating resistance.
• Explore techniques for engaging and empowering change champions and early adopters.
• Discuss the importance of empathy, transparency, and consistent messaging.
• Learn to manage conflicts and build consensus during the change process.

Module 6: Implementation, Monitoring, and Adaptation

• Understand different approaches to implementing change (e.g., pilot, phased rollout, big bang).
• Design robust monitoring mechanisms to track change progress and identify deviations.
• Establish feedback loops to gather insights from those affected by the change.
• Learn to analyze data to assess the effectiveness of change interventions.
• Develop strategies for adapting the change plan in response to new information or challenges.

Module 7: Sustaining Change and Institutionalization

• Explore strategies for embedding new processes, behaviors, and systems into the organizational culture.
• Discuss the role of leadership in championing and reinforcing the new ways of working.
• Understand how to align organizational structures, policies, and incentives with the change.
• Plan for ongoing training, support, and continuous improvement after the initial rollout.
• Celebrate successes and recognize contributions to sustain momentum and morale.

Module 8: Leadership and Personal Effectiveness in Change

• Develop personal leadership skills essential for leading complex change initiatives.
• Understand the importance of resilience, adaptability, and emotional intelligence for change leaders.
• Discuss strategies for building and motivating high-performing change teams.
• Explore techniques for managing stress and maintaining well-being during periods of intense change.
• Reflect on personal experiences of change and identify areas for growth as a change agent.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com