Course Details

Conflict Management and Emotional Intelligence (EI) Training Course

INTRODUCTION

The Conflict Management and Emotional Intelligence (EI) Training Course is designed to equip participants with essential skills to handle conflicts constructively and leverage emotional intelligence to improve interpersonal relationships. This course focuses on practical strategies to recognize and manage emotions, both in oneself and others, and to resolve disputes in a way that strengthens team dynamics and productivity. Participants will learn techniques to foster effective communication, reduce workplace stress, and build an environment conducive to collaboration and mutual respect.

This course equips professionals with practical tools to manage emotions, resolve conflicts constructively, and build stronger relationships, fostering a more collaborative and positive work environment.

DURATION

5 days

TARGET AUDIENCE

This course is ideal for professionals who seek to enhance their conflict resolution and emotional intelligence skills, including:

• Team leaders, managers, and supervisors
• HR professionals and organizational development specialists
• Customer service professionals and client-facing roles
• Project managers and team members in collaborative environments
• Anyone looking to improve interpersonal skills and conflict management

 COURSE OBJECTIVES

Upon completing this course, participants will be able to:

• Understand the nature and causes of conflict and how emotional intelligence can influence conflict dynamics
• Identify different types of conflicts and apply appropriate resolution strategies
• Develop self-awareness and empathy to manage emotions in challenging situations
• Use communication techniques to de-escalate conflicts and foster positive dialogue
• Create an environment that encourages openness, collaboration, and mutual respect
• Implement tools and techniques to maintain a healthy, low-stress work atmosphere

 COURSE CONTENT

Course Modules

Module 1: Fundamentals of Conflict Management

• Understanding conflict: types, causes, and stages
• Conflict escalation and de-escalation
• Positive vs. negative conflict and the role of perception

Module 2: Introduction to Emotional Intelligence (EI)

• The basics of emotional intelligence and its importance in the workplace
• Components of EI: self-awareness, self-regulation, motivation, empathy, and social skills
• The impact of EI on workplace relationships and performance

Module 3: Self-Awareness and Self-Regulation Techniques

• Techniques to build self-awareness and identify emotional triggers
• Managing and regulating emotions under stress
• Recognizing personal conflict styles and biases

Module 4: Developing Empathy and Building Positive Relationships

• Active listening and empathy in conflict resolution
• Building trust and rapport through empathetic communication
• Identifying and addressing others’ emotional needs

Module 5: Communication Skills for Conflict Resolution

• Techniques for clear, assertive, and respectful communication
• Giving and receiving constructive feedback
• Non-verbal cues and their impact on conflict management

Module 6: Conflict Resolution Strategies and Techniques

• Identifying appropriate conflict resolution styles (e.g., collaborative, accommodating, compromising)
• Problem-solving techniques and collaborative negotiation
• Creating win-win outcomes in conflict situations

Module 7: Managing Stress and Maintaining Well-Being During Conflict

• Recognizing signs of stress and emotional strain
• Techniques for managing stress (e.g., mindfulness, relaxation techniques)
• Maintaining personal well-being and resilience

Module 8: Building a Collaborative and Respectful Work Culture

• Fostering an inclusive, open culture that minimizes conflict
• Creating team norms and practices to encourage collaboration
• The role of EI and conflict management in leadership and organizational success

 CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com