Course Details

Connect and Thrive: Interpersonal Skills Training Course

INTRODUCTION

In today's collaborative professional landscape, strong interpersonal skills are the bedrock of success. Our Interpersonal Skills Training Course equips you with the essential abilities to build rapport, communicate effectively, navigate social situations with confidence, and foster positive relationships. Learn to connect authentically with colleagues, clients, and stakeholders, enhancing teamwork, collaboration, and overall professional effectiveness. Unlock your potential to influence, lead, and succeed through the power of strong interpersonal connections.

DURATION

5 days

TARGET AUDIENCE

This impactful course is designed for a wide range of professionals, including:

• Managers and Team Leaders: Seeking to build cohesive teams, motivate individuals, and foster a positive work environment.
• Sales and Customer Service Professionals: Aiming to build strong client relationships, understand customer needs, and provide exceptional service.
• HR Professionals: Looking to enhance employee relations, facilitate effective communication, and mediate conflicts.
• Project Managers: Needing to collaborate effectively with diverse teams and stakeholders.
• Anyone seeking to improve their social skills, build stronger relationships, and enhance their overall professional impact.

COURSE OBJECTIVES

Upon completion of this course, participants will be able to:

• Build rapport and establish positive connections with others.
• Communicate effectively and empathetically in various social situations.
• Develop strong active listening skills to understand others' perspectives.
• Navigate challenging conversations and resolve conflicts constructively.
• Understand and utilize effective non-verbal communication cues.
• Practice giving and receiving constructive feedback effectively.
• Develop self-awareness and understand their impact on others.
• Adapt their interpersonal style to different individuals and situations.

COURSE MODULES

Module 1: Understanding the Foundations of Interpersonal Skills

• Defining interpersonal skills and their importance in the workplace.
• Identifying key elements of effective interpersonal interactions.
• Understanding different personality types and communication styles.
• Recognizing the impact of emotional intelligence on interpersonal relationships.
• Assessing your current interpersonal strengths and areas for development.

Module 2: Mastering the Art of Building Rapport

• Techniques for initiating and maintaining conversations.
• Finding common ground and establishing connections.
• Using positive language and showing genuine interest.
• Remembering names and details to personalize interactions.
• Creating a welcoming and approachable demeanor.

Module 3: Developing Effective Verbal Communication Skills

• Practicing clear and concise articulation of ideas.
• Using appropriate tone and language for different situations.
• Asking open-ended questions to encourage dialogue.
• Expressing yourself assertively and respectfully.
• Adapting your communication style to different audiences.

Module 4: The Power of Active Listening and Empathy

• Deepening your active listening skills to truly understand others.
• Recognizing and interpreting both verbal and non-verbal cues.
• Demonstrating empathy and showing understanding of others' perspectives.
• Paraphrasing and summarizing to confirm comprehension.
• Responding thoughtfully and appropriately to others' communication.

Module 5: Understanding and Utilizing Non-Verbal Communication

• Recognizing the impact of body language, facial expressions, and eye contact.
• Interpreting non-verbal cues from others accurately.
• Aligning your verbal and non-verbal communication for greater impact.
• Projecting confidence and approachability through your non-verbal signals.
• Understanding cultural differences in non-verbal communication.

Module 6: Navigating Challenging Conversations and Conflict Resolution

• Identifying common causes of conflict in interpersonal interactions.
• Developing strategies for managing difficult conversations constructively.
• Applying conflict resolution techniques to reach positive outcomes.
• Practicing empathy and understanding different perspectives during conflict.
• Maintaining professionalism and respect during challenging interactions.

Module 7: Giving and Receiving Constructive Feedback

• Understanding the importance of feedback for personal and professional growth.
• Learning how to give specific, timely, and actionable feedback.
• Developing skills for receiving feedback openly and constructively.
• Using the "SBI" (Situation-Behavior-Impact) model for effective feedback.
• Creating a culture of open and honest feedback exchange.

Module 8: Enhancing Self-Awareness and Adapting Your Style

• Understanding your own communication style and its impact on others.
• Identifying your interpersonal strengths and potential blind spots.
• Developing strategies for adapting your style to different individuals and situations.
• Practicing self-reflection and seeking feedback on your interpersonal effectiveness.
• Creating a personal action plan for continuous improvement of your interpersonal skills.

• CERTIFICATION
• Upon successful completion of this training, participants will be issued with a Macskills Training and Development Institute Certificate
• TRAINING VENUE
• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.
• AIRPORT PICK UP AND ACCOMMODATION
• Airport pick up and accommodation is arranged upon request
• TERMS OF PAYMENT
• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com