Course Details

Creating a Respectful and Safe Workplace: Workplace Violence Prevention & Conflict Resolution Training Course

INTRODUCTION

In today's interconnected world, ensuring a safe and respectful workplace is paramount. Workplace violence, in its various forms, can have devastating consequences for individuals, teams, and the overall organizational climate. This comprehensive training course equips professionals with the knowledge and practical skills to proactively prevent workplace violence, effectively manage conflicts, and foster a culture of respect and safety. By understanding the dynamics of conflict and potential triggers for violence, and by implementing proven prevention and resolution strategies, organizations can cultivate a more positive, productive, and secure environment for everyone.

This comprehensive Workplace Violence Prevention & Conflict Resolution Training Course will empower participants to become active contributors in creating a safer, more respectful, and productive workplace, equipped with the knowledge and skills to prevent violence, manage conflict effectively, and foster a positive organizational culture.

DURATION

5 days

TARGET AUDIENCE

This course is designed for a broad range of professionals across all industries who are likely to encounter or manage conflict in the workplace, or who are responsible for ensuring employee safety and well-being. This includes:

• Human Resources Professionals
• Managers and Supervisors at all levels
• Safety and Security Personnel
• Employee Assistance Program (EAP) Coordinators
• Union Representatives
• Frontline Employees who interact with the public
• Anyone interested in creating a safer and more respectful work environment.

COURSE OBJECTIVES

Upon completion of this training course, participants will be able to:

• Understand the Scope and Impact of Workplace Violence: Recognize the various forms of workplace violence, its prevalence, and its detrimental effects on individuals and organizations.
• Identify Potential Risk Factors and Warning Signs of Workplace Violence: Learn to recognize behaviors, situations, and organizational factors that may contribute to violent incidents.
• Implement Proactive Strategies for Preventing Workplace Violence: Develop and apply preventative measures related to security, policies, communication, and organizational culture.
• Effectively Manage and De-escalate Conflict Situations: Acquire practical techniques for resolving disagreements and preventing escalation into violence.
• Understand and Apply Conflict Resolution Models and Techniques: Learn structured approaches to conflict resolution, including negotiation, mediation, and problem-solving.
• Respond Appropriately to Incidents of Workplace Violence: Understand immediate response protocols, reporting procedures, and support mechanisms for affected individuals.
• Develop and Implement Workplace Violence Prevention Policies and Procedures: Contribute to the creation and enforcement of comprehensive policies and protocols.
• Foster a Culture of Respect, Safety, and Open Communication: Promote a positive workplace environment that discourages violence and encourages respectful interactions.

COURSE MODULES

Module 1: Understanding Workplace Violence: Scope, Impact, and Definitions

• Defining Workplace Violence: Exploring physical violence, threats, intimidation, harassment, and other disruptive behaviors.
• Prevalence and Statistics of Workplace Violence Across Industries.
• The Impact of Workplace Violence: Psychological, Emotional, Physical, and Financial Costs.
• Legal and Regulatory Frameworks Related to Workplace Violence Prevention.
• Understanding Different Types of Workplace Violence (e.g., employee-on-employee, client-on-employee, domestic spillover).

Module 2: Identifying Risk Factors and Warning Signs

• Recognizing Individual Risk Factors: Behavioral indicators, personality traits, and history of violence.
• Identifying Situational Risk Factors: Organizational stressors, job dissatisfaction, layoffs, and poor communication.
• Understanding Environmental Risk Factors: Security vulnerabilities, isolated workspaces, and high-risk industries.
• Recognizing Early Warning Signs: Verbal threats, intimidation, aggressive behavior, and changes in demeanor.
• Developing Skills in Observing and Documenting Potential Warning Signs.

Module 3: Proactive Strategies for Preventing Workplace Violence

• Implementing Security Measures: Access control, surveillance systems, and security personnel.
• Developing Clear and Comprehensive Workplace Violence Prevention Policies.
• Establishing Effective Communication Channels for Reporting Concerns.
• Promoting a Culture of Respect, Civility, and Inclusion.
• Providing Training and Awareness Programs for All Employees.

Module 4: Managing and De-escalating Conflict Situations

• Understanding the Dynamics of Conflict and Escalation.
• Developing Effective Communication Skills for Conflict Management: Active Listening, Empathy, and Assertiveness.
• Techniques for De-escalating Anger and Aggression.
• Setting Boundaries and Maintaining Personal Safety During Conflict.
• Knowing When and How to Seek Assistance from Security or Management.

Module 5: Conflict Resolution Models and Techniques

• Introduction to Different Conflict Resolution Models (e.g., Thomas-Kilmann Conflict Mode Instrument).
• Negotiation Strategies: Identifying interests, finding common ground, and reaching mutually acceptable solutions.
• Mediation Techniques: Facilitating communication and helping parties reach their own resolution.
• Problem-Solving Approaches: Collaboratively identifying issues and developing solutions.
• Choosing the Appropriate Conflict Resolution Method for Different Situations.

Module 6: Responding to Incidents of Workplace Violence

• Immediate Response Protocols: Ensuring safety, calling for help, and securing the area.
• Reporting Procedures: Documenting incidents accurately and following organizational protocols.
• Providing Support to Victims of Workplace Violence: Emotional support, resources, and EAP services.
• Conducting Post-Incident Reviews and Investigations.
• Legal and Insurance Considerations Following a Workplace Violence Incident.

Module 7: Developing and Implementing Workplace Violence Prevention Policies and Procedures

• Key Components of an Effective Workplace Violence Prevention Policy.
• Procedures for Reporting Threats, Incidents, and Concerns.
• Guidelines for Conducting Risk Assessments and Implementing Preventative Measures.
• Protocols for Responding to and Investigating Incidents.
• Strategies for Communicating and Enforcing the Policy.

Module 8: Fostering a Culture of Respect, Safety, and Open Communication

• The Role of Leadership in Promoting a Positive Workplace Culture.
• Strategies for Improving Communication and Transparency.
• Building Trust and Psychological Safety Among Employees.
• Addressing Bullying and Harassment as Precursors to Violence.
• Creating a Culture of Respectful Dialogue and Constructive Feedback.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com