Course Details

Crisis Management & Business Continuity Training course

INTRODUCTION

In an increasingly unpredictable world, organizations face a multitude of potential crises, from natural disasters and cyberattacks to economic downturns and reputational damage. The ability to effectively manage these crises and ensure business continuity is not just a matter of resilience, but often a matter of survival. This comprehensive crisis management & business continuity training course equips professionals with the knowledge, skills, and frameworks to develop robust crisis management plans, implement effective business continuity strategies, and lead their organizations through turbulent times. By understanding the principles of crisis management and business continuity, organizations can minimize disruption, protect their stakeholders, and emerge stronger from adversity.

This course delves into the entire lifecycle of a crisis, from proactive planning and risk assessment to immediate response, communication, and long-term recovery. Participants will learn how to identify potential threats, develop comprehensive crisis communication strategies, and implement business continuity plans that ensure the continuation of critical functions during and after a disruptive event. Furthermore, the training emphasizes the importance of leadership during a crisis, the role of effective communication with stakeholders, and the need for ongoing testing and refinement of crisis management and business continuity plans. By mastering these essential skills, professionals can safeguard their organizations' reputation, financial stability, and long-term viability.

DURATION

5 days

TARGET AUDIENCE

This course is designed for professionals across various departments and levels within an organization who play a role in crisis preparedness, response, and business continuity. This includes:

• Senior Management and Executives
• Crisis Management Team Members
• Business Continuity Managers
• Risk Managers
• Operations Managers
• IT Professionals
• Human Resources Professionals
• Communications and Public Relations Specialists
• Anyone responsible for organizational resilience and continuity.

COURSE OBJECTIVES

Upon completion of this training course, participants will be able to:

• Understand the fundamental principles of crisis management and business continuity.
• Identify potential internal and external threats that could lead to organizational crises.
• Develop comprehensive crisis management plans and procedures.
• Implement effective business continuity strategies to ensure operational resilience.
• Lead and manage crisis response teams effectively.
• Develop and execute crisis communication plans for various stakeholders.
• Conduct risk assessments and business impact analyses (BIAs).
• Test and evaluate the effectiveness of crisis management and business continuity plans.

COURSE MODULES

1. Introduction to Crisis Management and Business Continuity:
   • Defining Crisis Management and Business Continuity.
   • The Importance of Preparedness and Planning.
   • The Interrelationship Between Crisis Management and Business Continuity.
   • Understanding Different Types of Crises and Their Impact.
   • Legal and Regulatory Considerations.
2. Risk Assessment and Business Impact Analysis (BIA):
   • Identifying Potential Threats and Vulnerabilities.
   • Conducting a Business Impact Analysis (BIA) to Determine Critical Functions.
   • Assessing the Potential Impact of Disruptions on Operations.
   • Prioritizing Recovery Efforts and Resources.
   • Developing Risk Mitigation Strategies.
3. Developing a Crisis Management Plan:
   • Establishing a Crisis Management Team and Defining Roles.
   • Developing Crisis Communication Protocols.
   • Establishing Decision-Making Processes During a Crisis.
   • Creating Action Plans for Various Crisis Scenarios.
   • Integrating the Crisis Management Plan with Business Continuity Plans.
4. Implementing Business Continuity Strategies:
   • Developing Recovery Strategies for Critical Functions.
   • Establishing Backup and Redundancy Systems.
   • Planning for Resource Allocation During a Disruption.
   • Addressing Supply Chain and Vendor Dependencies.
   • Developing a Business Continuity Plan Document.
5. Crisis Communication and Stakeholder Management:
   • Identifying Key Stakeholders and Their Communication Needs.
   • Developing Crisis Communication Messaging and Channels.
   • Managing Media Relations During a Crisis.
   • Communicating with Employees, Customers, and Investors.
   • Utilizing Social Media Effectively in Crisis Communication.
6. Leading and Managing During a Crisis:
   • The Role of Leadership in Crisis Management.
   • Effective Decision-Making Under Pressure.
   • Maintaining Calm and Providing Clear Direction.
   • Managing Stress and Supporting Employees During a Crisis.
   • Fostering Collaboration and Teamwork.
7. Testing, Exercising, and Maintaining Plans:
   • Developing a Testing and Exercising Schedule.
   • Conducting Different Types of Exercises (Tabletop, Simulation, Full-Scale).
   • Evaluating Exercise Outcomes and Identifying Areas for Improvement.
   • Regularly Reviewing and Updating Crisis Management and Business Continuity Plans.
   • Ensuring Ongoing Training and Awareness.
8. Recovery and Post-Crisis Review:
   • Implementing Recovery Plans and Restoring Operations.
   • Assessing the Impact of the Crisis and the Effectiveness of the Response.
   • Gathering Lessons Learned and Identifying Areas for Improvement.
   • Updating Plans Based on Post-Crisis Review.
   • Communicating Recovery Progress to Stakeholders.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com