Course Details

Healthcare Management & Operations Training Course

INTRODUCTION

Healthcare management is a complex and dynamic field that plays a critical role in ensuring the efficient delivery of healthcare services. As healthcare systems face increasing challenges—such as rising costs, regulatory pressures, technological advancements, and the demand for better patient care—healthcare managers must be equipped with the knowledge and skills to navigate these challenges effectively.

This Healthcare Management & Operations course is designed to provide participants with a comprehensive understanding of both the operational and managerial aspects of healthcare systems. It addresses the intricacies of running healthcare organizations, such as hospitals, clinics, and other healthcare institutions, focusing on improving service quality, patient outcomes, and overall operational efficiency.

Through this course, participants will explore healthcare leadership, operations, finance, technology, quality control, and patient-centered care, while gaining the strategic and practical tools necessary to become effective healthcare leaders.

DURATION

5 Days

TARGET AUDIENCE

Healthcare management positions that usually attend to this agility and resilience training course are:

• Healthcare Senior Managers
• Departments Heads
• Clinical Sections’ Heads
• Other Healthcare professionals

OBJECTIVES

By the end of this course, participants will be able to:

• Understand Healthcare Systems and Management Principles:
• Gain a thorough understanding of different types of healthcare systems and their structures.
• Comprehend the role of healthcare managers in improving operational efficiency and care delivery.
• Master Healthcare Operations:
• Learn how to streamline operations using techniques such as Lean and Six Sigma.
• Develop skills to manage supply chains, resources, and optimize workflows within healthcare settings.
• Improve Quality and Performance Management:
• Apply quality improvement methodologies to enhance patient care and reduce inefficiencies.
• Learn the importance of accreditation, patient safety protocols, and continuous quality improvement strategies.
• Develop Financial Management Skills:
• Understand healthcare finance, including budgeting, financial reporting, and reimbursement systems.
• Learn how to manage healthcare costs while maintaining quality and improving patient outcomes.
• Lead and Manage Healthcare Teams:
• Develop effective leadership skills to manage healthcare teams, drive change, and foster a positive organizational culture.
• Learn workforce management techniques, including staff recruitment, training, and retention.
• Leverage Healthcare Technology:
• Understand the role of Electronic Health Records (EHRs), healthcare information systems, and data analytics in improving operations.
• Explore emerging healthcare technologies like telemedicine and artificial intelligence.
• Strategize for Organizational Success:
• Create and implement strategic plans for healthcare organizations, focusing on growth, sustainability, and community impact.
• Understand the essentials of healthcare marketing and patient engagement to enhance service delivery.
• Ensure Regulatory Compliance and Ethical Practice:
• Understand and implement healthcare regulations, including HIPAA, EMTALA, and other key laws.
• Foster an ethical culture that promotes transparency, accountability, and patient advocacy.
• Respond to Crises and Emergencies:
• Prepare for and manage healthcare crises, including pandemics, natural disasters, and other emergencies.
• Develop contingency plans and ensure continuity of operations during crises.
• Deliver Patient-Centered Care:
• Focus on enhancing the patient experience through advocacy, cultural competence, and patient satisfaction initiatives.
• Promote health equity and ensure care is accessible to diverse populations.

COURSE OUTLINE

Module 1: Introduction to Healthcare Management

• Overview of Healthcare Systems: Understand different healthcare systems (public, private, universal).
• Roles and Responsibilities: Define the roles of healthcare managers.
• Healthcare Policies and Regulations: Learn about policies, compliance, and ethical considerations.

Module 2: Healthcare Operations Management

• Operational Fundamentals: Key concepts in operations within hospitals and healthcare organizations.
• Supply Chain Management: Inventory control, procurement, and logistics in healthcare.
• Lean Management & Six Sigma: Applying lean principles to streamline operations, reduce waste, and improve quality.
• Capacity and Resource Management: Effective use of resources, staffing models, and capacity planning.

Module 3: Quality and Performance Management

• Quality Improvement (QI) Methodologies: Tools like PDSA (Plan-Do-Study-Act), CQI (Continuous Quality Improvement).
• Patient Safety and Risk Management: Strategies to improve patient care and reduce medical errors.
• Accreditation and Certification: Understanding healthcare accreditation standards (e.g., JCI, NABH).

Module 4: Financial Management in Healthcare

• Healthcare Finance Basics: Budgeting, revenue cycle management, and cost control.
• Health Insurance and Reimbursement Systems: Billing, coding, and insurance claims processes.
• Financial Reporting and Analysis: Using data for financial decision-making and performance improvement.

Module 5: Leadership and Human Resource Management

• Leadership in Healthcare: Leadership styles, skills, and decision-making in healthcare.
• Change Management: Managing organizational change and transitions.
• Workforce Planning and Development: Recruitment, retention, and training of healthcare personnel.
• Legal and Ethical Issues in HR: Labor laws, credentialing, and staff compliance.

Module 6: Technology and Information Management

• Healthcare Information Systems (HIS): Understanding Electronic Health Records (EHRs) and Health Information Systems.
• Data Management and Analytics: Using data for clinical and operational decision-making.
• Telemedicine and Emerging Technologies: Exploring innovations and trends like AI, telehealth, and wearable technologies.

Module 7: Strategic Planning and Marketing in Healthcare

• Strategic Planning Frameworks: SWOT analysis, competitive positioning, and market analysis.
• Healthcare Marketing and Patient Engagement: Strategies for marketing healthcare services and enhancing patient experience.
• Community Relations and Public Health: The role of healthcare organizations in public health and community engagement.

Module 8: Crisis and Emergency Management

• Disaster Preparedness and Response: Planning for natural disasters, pandemics, and other emergencies.
• Emergency Management Protocols: Implementing incident command systems and continuity plans.
• Post-Crisis Recovery: Strategies for restoring operations and managing post-crisis impacts.

Module 9: Regulatory and Legal Compliance

• Healthcare Laws and Regulations: HIPAA, EMTALA, and healthcare fraud and abuse laws.
• Compliance Management: Ensuring compliance with healthcare regulations and internal policies.
• Medical Ethics: Ethical principles, dilemmas, and frameworks in healthcare decision-making.

Module 10: Patient-Centered Care and Experience

• Patient Rights and Satisfaction: Enhancing patient experience and improving satisfaction scores.
• Patient Advocacy: The role of healthcare managers in supporting patient rights and improving care outcomes.
• Health Equity and Cultural Competence: Addressing disparities in healthcare delivery and promoting culturally sensitive care.

Module 11: Global Healthcare Trends and Innovations

• Healthcare Systems Around the World: Comparing international healthcare systems.
• Global Health Challenges: Managing pandemics, chronic diseases, and healthcare inequality.
• Innovation in Healthcare: Trends such as personalized medicine, genomics, and healthcare AI applications.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com