Course Details

Incident Investigation & Root Cause Analysis Training course

INTRODUCTION

Understanding why incidents occur is crucial for preventing future occurrences and fostering a culture of safety and continuous improvement. This comprehensive training course equips professionals with the essential knowledge and practical skills to conduct thorough incident investigations and effectively identify the underlying root causes. By mastering these techniques, you can move beyond superficial fixes and implement lasting solutions that enhance safety, efficiency, and overall organizational performance.

This incident investigation & root cause analysis training course will equip participants with the essential skills and knowledge to conduct thorough incident investigations, identify root causes, and implement effective solutions, ultimately contributing to a safer, more efficient, and more resilient organization.

DURATION

5 days

TARGET AUDIENCE

This course is designed for professionals who are involved in incident investigation, safety management, quality assurance, and process improvement. This includes:

• Safety Managers and Officers
• HSE Professionals
• Supervisors and Team Leaders
• Quality Assurance Managers
• Operations Managers
• Engineers
• Human Resources Professionals
• Anyone responsible for investigating incidents and implementing corrective actions

COURSE OBJECTIVES

 Upon completion of this training course, participants will be able to:

• Understand the Principles and Importance of Incident Investigation: Recognize the value of thorough investigations in preventing future incidents and improving organizational learning.
• Develop a Systematic Approach to Incident Investigation: Learn a structured process for conducting investigations from initial response to final reporting.
• Gather and Analyze Evidence Effectively: Master techniques for collecting, preserving, and analyzing various types of evidence, including physical, documentary, and testimonial.
• Identify Immediate and Root Causes of Incidents: Differentiate between direct and underlying factors contributing to an event.
• Utilize Various Root Cause Analysis (RCA) Tools and Techniques: Apply methods like 5 Whys, Fishbone Diagrams, Fault Tree Analysis, and Barrier Analysis.
• Develop Effective Corrective and Preventative Actions (CAPA): Formulate recommendations that address the identified root causes and prevent recurrence.
• Conduct Professional and Objective Incident Interviews: Learn effective questioning techniques and how to handle challenging interview situations.
• Document and Report Incident Findings Clearly and Concisely: Prepare comprehensive reports that effectively communicate investigation results and recommendations.

COURSE MODULES

Module 1: Foundations of Incident Investigation

• Defining Incidents, Accidents, and Near Misses: Understanding the scope of incident investigation.
• The Importance and Benefits of Incident Investigation: Safety, legal compliance, cost reduction, and organizational learning.
• Ethical Considerations in Incident Investigation: Maintaining objectivity, confidentiality, and fairness.
• Legal and Regulatory Requirements Related to Incident Reporting and Investigation.
• Establishing an Effective Incident Investigation Policy and Procedure.

Module 2: The Incident Investigation Process

• Initial Response and Scene Management: Securing the scene, preserving evidence, and ensuring safety.
• Gathering Preliminary Information and Initial Assessment: Understanding the immediate circumstances of the incident.
• Developing an Investigation Plan: Defining the scope, objectives, and resources for the investigation.
• Assembling the Investigation Team: Selecting appropriate team members with relevant expertise.
• Communicating with Stakeholders Throughout the Investigation Process.

Module 3: Evidence Collection and Preservation

• Types of Evidence in Incident Investigations: Physical, documentary, testimonial, and photographic/video.
• Techniques for Collecting and Preserving Physical Evidence: Proper handling, labeling, and storage.
• Gathering and Reviewing Documentary Evidence: Policies, procedures, training records, maintenance logs.
• Conducting Effective Witness Interviews: Planning, questioning techniques, and documentation.
• Utilizing Photography and Videography to Document the Incident Scene.

Module 4: Witness Interviewing Techniques

• Planning and Preparing for Interviews: Setting objectives, selecting interviewees, and creating a comfortable environment.
• Establishing Rapport and Building Trust with Witnesses.
• Effective Questioning Techniques: Open-ended, probing, and clarifying questions.
• Handling Difficult or Reluctant Witnesses.
• Documenting Interview Statements Accurately and Objectively.

Module 5: Identifying Immediate and Root Causes

• Defining Immediate Causes and Contributing Factors: Understanding the direct triggers of the incident.
• Introduction to Root Cause Analysis (RCA): The concept of identifying underlying systemic issues.
• Differentiating Between Symptoms and Root Causes.
• Exploring Common Root Cause Categories: Organizational factors, human factors, and equipment factors.
• The Importance of Identifying Multiple Root Causes.

Module 6: Root Cause Analysis Tools and Techniques

• The 5 Whys Technique: A simple yet effective method for exploring cause-and-effect relationships.
• Fishbone Diagram (Ishikawa Diagram): A visual tool for brainstorming potential causes.
• Fault Tree Analysis (FTA): A top-down, deductive approach to identifying potential failure pathways.
• Barrier Analysis: Examining the failures or absence of barriers that could have prevented the incident.
• Choosing the Appropriate RCA Tool for Different Types of Incidents.

Module 7: Developing Effective Corrective and Preventative Actions (CAPA)

• Defining Corrective Actions and Preventative Actions: Addressing immediate problems and preventing future occurrences.
• Criteria for Effective CAPA: Specific, Measurable, Achievable, Relevant, and Time-bound (SMART).
• Brainstorming and Evaluating Potential CAPA.
• Implementing and Monitoring CAPA Effectiveness.
• Integrating CAPA into the Organization's Management System.

Module 8: Reporting and Learning from Incidents

• Structuring a Comprehensive Incident Investigation Report: Key elements and best practices.
• Communicating Investigation Findings Clearly and Concisely.
• Presenting Investigation Results to Management and Stakeholders.
• Utilizing Incident Data for Trend Analysis and Proactive Prevention.
• Fostering a Culture of Learning from Incidents and Continuous Improvement.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com