Course Details

Sacco Operations Management Training Course

INTRODUCTION

Efficient operations are the backbone of a successful Savings and Credit Co-operative Organization (SACCO). This SACCO Operations Management training course equips SACCO leaders, managers, and staff with the knowledge and skills to streamline processes, optimize resource utilization, and enhance member satisfaction. Learn how to manage daily operations effectively, improve service delivery, implement robust internal controls, and leverage technology to enhance efficiency. This SACCO operations training is crucial for professionals seeking to build high-performing and member-centric SACCOs. This course covers key areas like member services, loan processing, internal controls, and technology integration, empowering you to become a skilled operations manager within your SACCO.

DURATION

5 days

TARGET AUDIENCE

This course is designed for:

• SACCO Operations Managers: Individuals directly responsible for overseeing and managing the daily operations of the SACCO.
• Branch Managers: Individuals responsible for the operations of a specific branch.
• SACCO Supervisors and Team Leaders: Individuals responsible for overseeing specific operational areas.
• SACCO Staff: Employees involved in various operational tasks and processes.
• Anyone seeking to improve their SACCO operations management skills: Professionals and individuals committed to enhancing efficiency and member satisfaction.

COURSE OBJECTIVES

Upon completion of this course, participants will be able to:

• Understand the key principles of SACCO operations management.
• Streamline SACCO processes and workflows.
• Improve service delivery and enhance member satisfaction.
• Implement robust internal controls to safeguard assets and prevent fraud.
• Manage resources effectively (human, financial, material).
• Leverage technology to automate tasks and improve efficiency.
• Monitor operational performance and identify areas for improvement.
• Develop and implement operational strategies to support SACCO growth.

COURSE MODULES

• Introduction to SACCO Operations Management:

• The importance of efficient operations for SACCO success.
• Key principles of operations management relevant to the cooperative model.
• The role of operations management in achieving SACCO goals and member value.
• Legal and ethical considerations in SACCO operations.

• Member Services Management:

• Understanding member needs and expectations.
• Designing and delivering high-quality member services.
• Managing member inquiries and complaints effectively.
• Utilizing technology to enhance member service delivery.

• Loan Processing and Management:

• Streamlining the loan application and approval process.
• Managing loan disbursements and repayments efficiently.
• Implementing effective loan monitoring and recovery strategies.
• Minimizing loan defaults and maximizing loan portfolio performance.

• Savings and Deposit Management:

• Managing member savings and deposit accounts.
• Processing deposits and withdrawals accurately and efficiently.
• Ensuring the security and safety of member funds.
• Complying with relevant regulations related to deposits.

• Internal Controls and Risk Management:

• Implementing internal control procedures to safeguard assets and prevent fraud.
• Managing operational risks and mitigating potential threats.
• Ensuring compliance with relevant regulations and policies.
• Maintaining accurate records and documentation.

• Technology Integration and Automation:

• Utilizing technology to automate tasks and improve efficiency.
• Implementing and managing SACCO management software.
• Exploring digital banking and mobile money solutions.
• Ensuring data security and privacy.

• Performance Monitoring and Improvement:

• Tracking key performance indicators (KPIs) related to SACCO operations.
• Monitoring operational performance and identifying areas for improvement.
• Implementing process improvements and best practices.
• Utilizing data analytics to inform decision-making.

• Strategic Operations Management for SACCO Growth:

• Aligning operational strategies with overall SACCO goals and objectives.
• Developing operational plans to support SACCO growth and expansion.
• Managing resources effectively to maximize impact.
• Building a culture of continuous improvement and innovation.

CERTIFICATION

Upon successful completion of this training, participants will be issued with a Macskills Training and Development Institute Certificate

TRAINING VENUE

Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com