Course Details

Senior Secretary Development Training Course

INTRODUCTION

The Senior Secretary Development Programme is designed to equip experienced secretaries, executive assistants, and office managers with advanced skills and knowledge to thrive in increasingly demanding administrative roles. As organizations evolve, the responsibilities of senior secretarial positions have expanded, requiring a higher level of professionalism, leadership, and technical proficiency.

This programme focuses on developing the strategic, organizational, and leadership capabilities of senior secretaries, enabling them to efficiently support executives and manage office operations. Through this training, participants will enhance their ability to work under pressure, handle complex tasks, and add more value to their roles. It is aimed at those who want to refine their skills and take on greater responsibilities, moving from an operational focus to more strategic involvement within their organizations.

DURATION

5 days

COURSE OBJECTIVES

By the end of the Senior Secretary Development Programme, participants will be able to:

• Develop Leadership Skills: Understand and apply effective leadership techniques to manage office operations and administrative teams.
• Enhance Administrative Competence: Master advanced administrative skills, including time management, office organization, and workflow efficiency.
• Support Senior Executives: Improve capabilities in executive support, including handling complex scheduling, managing correspondence, and organizing executive-level meetings.
• Improve Communication: Refine verbal and written communication skills for clearer interaction with executives, clients, and colleagues.
• Strengthen Technical Proficiency: Gain expertise in the latest office software, digital tools, and technology needed to streamline office operations.
• Manage Projects and Events: Learn how to plan, coordinate, and manage projects, meetings, and corporate events efficiently.
• Develop Emotional Intelligence (EQ): Build stronger emotional intelligence to handle interpersonal relationships and workplace conflict more effectively.
• Foster Professionalism and Ethics: Uphold high ethical standards in handling confidential information and navigating complex work environments.
• Adapt to Modern Work Environments: Stay updated with the latest administrative trends, such as remote work management and digital communication tools.

COURSE CONTENT

Module 1: Advanced Administrative and Office Management

• Advanced time management and organization strategies.
• Optimizing workflow for greater efficiency.
• Digital tools for effective office management (calendars, project management software, etc.).

Module 2: Executive Support and Decision-Making

• Supporting senior executives with complex scheduling, travel, and meetings.
• Handling high-level correspondence and communications.
• Best practices for confidential and high-priority tasks.

Module 3: Leadership and Team Management

• Leadership principles tailored to administrative roles.
• Managing and delegating tasks to junior staff and teams.
• Conflict management and resolution in the workplace.

Module 4: Communication Mastery

• Enhancing verbal and written communication with executives, peers, and clients.
• Developing presentations, reports, and professional documents.
• Negotiation and influence skills.

Module 5: Technology and Digital Proficiency

• Mastering the latest office software (Microsoft Office Suite, cloud-based tools).
• IT security and digital data management.
• Emerging technologies impacting office administration (e.g., AI in task management).

Module 6: Event and Project Management

• Planning and organizing corporate events, meetings, and conferences.
• Budgeting and financial management for office activities.
• Overseeing project timelines, tasks, and deliverables.

 Module 7: Emotional Intelligence and Workplace Dynamics

• Developing emotional intelligence (EQ) to improve teamwork and reduce stress.
• Handling difficult conversations and workplace conflicts.
• Building resilience and managing work-related stress effectively.

Module 8: Professionalism, Ethics, and Corporate Governance

• Maintaining professionalism and ethical standards in a corporate environment.
• Understanding corporate governance and compliance requirements.
• Managing confidential and sensitive information responsibly.

 CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com