Course Details

Training on Effective Contractor Management in Maintenance & Technical Projects

INTRODUCTION

Maintenance and technical projects are often complex and require specialized skills, which are increasingly outsourced to contractors. Effective contractor management ensures that these external parties meet the organization’s quality standards, deadlines, and budgetary constraints. This course is designed to give participants a clear understanding of how to manage contractors effectively, with a focus on maintenance and technical project environments.

Participants will learn best practices for contractor selection, supervision, performance monitoring, and contract management, while also addressing the unique challenges of technical and maintenance projects. This course will provide tools for effective communication, risk management, and quality control to ensure smooth project execution.

DURATION

5 Days

TARGET AUDIENCE

This Macskills Development Institute training programme is suitable to a wide range of professionals but will greatly benefit:

• Project Management Professionals
• Operations & Maintenance Professionals
• Reliability, Asset & Plant Professionals
• All Professionals involved in Contractor Management
• Production & Continuous Improvement Professionals
• Contract Management Teams
• Facility Management Teams
• Shutdown and Turnaround Management Teams
• Anyone who wishes to update themselves on Contractor Management
• All Professionals negotiating, managing and verifying contracts in maintenance & technical projects

OBJECTIVES

By the end of the course, participants will be able to:

1. Understand the role of contractors in maintenance and technical projects.
2. Develop and manage contracts that ensure successful project execution.
3. Select and evaluate contractors based on their expertise, safety records, and ability to meet technical standards.
4. Supervise contractors effectively, ensuring compliance with project specifications and timelines.
5. Ensure safety, quality, and performance standards are maintained throughout the project.
6. Communicate and collaborate efficiently with contractors for technical and maintenance project success.
7. Monitor contractor performance through KPIs and audits.
8. Handle disputes, delays, and performance issues with contractors.
9. Manage risks associated with contractor involvement in technical and maintenance work.
10. Ensure compliance with legal and regulatory requirements in contractor management.

COURSE OUTLINE

Module 1: Introduction to Contractor Management in Maintenance & Technical Projects

• Overview of contractor roles in maintenance and technical projects
• Key responsibilities of contractors vs in-house teams
• Importance of contractor management in ensuring project success
• Challenges and opportunities in managing external contractors

Module 2: Contractor Selection and Prequalification

• Developing criteria for contractor selection in technical projects
• Prequalification processes and evaluations
• Assessing contractor capabilities: technical, financial, and safety performance
• Key factors in selecting the right contractor for maintenance projects

Module 3: Contract Development and Negotiation

• Key components of contracts for maintenance and technical work
• Scope of Work (SOW) definition and contractor deliverables
• Negotiating contracts that align with project objectives
• Understanding contract types (fixed price, time and materials, etc.)
• Handling contract amendments and variations during the project

Module 4: Contractor Onboarding and Site Induction

• Onboarding contractors into your project environment
• Site-specific induction processes: safety, equipment, and regulations
• Clarifying roles, responsibilities, and expectations
• Establishing communication protocols

Module 5: Supervising Contractor Performance

• Defining clear KPIs for contractor performance in technical and maintenance tasks
• Effective supervision techniques
• Conducting site inspections and audits to ensure compliance
• Real-time tracking of project progress, timelines, and resource utilization

Module 6: Safety and Compliance Management

• Safety management for contractors in technical environments
• Ensuring adherence to health, safety, and environmental regulations
• Risk assessment and mitigation strategies
• Managing contractor safety performance and incident reporting

Module 7: Communication and Collaboration with Contractors

• Establishing effective communication channels for real-time collaboration
• Managing technical documentation and reporting
• Conducting contractor meetings and performance reviews
• Dealing with communication breakdowns and conflicts
• Collaborative problem-solving between in-house teams and contractors

Module 8: Managing Quality in Technical and Maintenance Projects

• Ensuring quality control in contractor-delivered services
• Quality assurance processes and checklists
• Setting standards for maintenance work, technical installations, or repairs
• Managing rework and ensuring corrective actions are taken

Module 9: Handling Delays, Disputes, and Performance Issues

• Identifying the root cause of delays and underperformance
• Strategies for addressing poor performance and non-compliance
• Managing disputes with contractors: negotiation and resolution approaches
• Implementing corrective actions and penalties
• Maintaining good contractor relationships through conflict resolution

Module 10: Financial Management and Cost Control

• Budgeting and cost estimation for contractor work
• Tracking contractor invoices, payments, and financial reporting
• Cost control measures during maintenance and technical projects
• Handling payment disputes and financial claims

Module 11: Contractor Offboarding and Project Closeout

• Effective closeout procedures for contractor engagement
• Post-project evaluation of contractor performance
• Final inspections and completion certifications
• Handling warranties and post-project support
• Continuous improvement based on contractor performance reviews
• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com