Course Details

Transforming Delivery: Digitalization and Social Protection Training Course

INTRODUCTION

The digitalization revolution offers unprecedented opportunities to enhance the efficiency, reach, and impact of Social Protection Delivery. Leveraging technology – from mobile money and digital IDs to sophisticated data management systems – can streamline processes, improve targeting accuracy, increase transparency, and empower beneficiaries. This vital training course provides professionals with the critical knowledge and practical skills to navigate the complexities and harness the full potential of digitalization in designing and implementing modern social protection programmes. Equip yourself to lead the digital transformation of social protection delivery through this essential training course.

This comprehensive training course explores the diverse applications of digital tools across the entire social protection delivery chain, including registration, enrollment, payment, monitoring, and communication. Participants will examine case studies, learn about different digital platforms and architectures, and grapple with crucial considerations such as data privacy, cybersecurity, interoperability, and ensuring digital inclusion. By completing this training course, you will gain the expertise to make informed decisions about adopting and managing digital technologies responsibly and effectively, ultimately improving outcomes for vulnerable populations receiving social protection.

DURATION

10 days

TARGET AUDIENCE

• Social protection program managers, designers, and implementers
• Government officials in ministries of social welfare, ICT, finance, and planning
• Management Information System (MIS) specialists and data managers in social protection agencies
• Technology professionals working in GovTech, FinTech, or development sectors
• Staff of payment service providers (banks, mobile money operators) collaborating on social protection delivery
• Policy analysts and researchers focusing on digital development and social protection
• Professionals involved in national digital identity programmes and infrastructure

COURSE OBJECTIVES

• Understand the landscape, trends, opportunities, and challenges of digitalization in social protection delivery.
• Assess the suitability and application of various digital tools (payments, ID, MIS, communication) within different social protection contexts.
• Learn principles for designing and managing efficient and inclusive digital registration, enrollment, and targeting processes.
• Evaluate different digital payment mechanisms and strategies for ensuring secure, timely, and accessible transfers.
• Understand the architecture and functionality of integrated Management Information Systems (MIS) for digital social protection.
• Identify and develop strategies to mitigate key risks associated with digitalization, including data privacy, cybersecurity, and exclusion.
• Explore approaches to bridge the digital divide and enhance digital literacy among beneficiaries and frontline staff.
• Contribute to the formulation and implementation of effective national strategies for digital social protection.

COURSE CONTENT

Module 1: The Digital Revolution in Social Protection

• Defining digitalization in the context of social protection delivery for this module.
• Exploring the global trends and drivers of digital social protection in this module.
• Understanding the potential benefits: efficiency, transparency, inclusion, and improved targeting for this module.
• Recognizing the potential risks: exclusion, data privacy, security threats, and cost implications in this module.
• Examining the ecosystem of actors involved in digital social protection for this module.

Module 2: Digital Identity for Inclusive Social Protection

• Understanding the role of foundational and functional digital identity systems for this module.
• Exploring different digital ID models and technologies relevant to social protection in this module.
• Assessing the use cases of digital ID in registration, authentication, and payment processes for this module.
• Addressing the challenges of inclusion and ensuring no one is left behind by digital ID systems in this module.
• Examining data protection and governance frameworks for national digital identity programmes for this module.

Module 3: Digital Registration, Targeting, and Information Systems

• Designing user-friendly digital interfaces for registration and enrollment (online, mobile apps) in this module.
• Utilizing data analytics and algorithms for improved targeting accuracy for this module.
• Understanding the concept and benefits of integrated and dynamic social protection information systems (MIS) in this module.
• Exploring interoperability between different government databases and MIS platforms for this module.
• Managing data quality, updates, and maintenance within digital registries for this module.

Module 4: Leveraging Digital Payment Mechanisms

• Evaluating various digital payment options: mobile money, bank transfers, e-vouchers, prepaid cards for this module.
• Assessing the payment infrastructure and ecosystem in different contexts for this module.
• Designing efficient and secure digital payment processes and reconciliation systems in this module.
• Selecting and managing relationships with payment service providers (PSPs) for this module.
• Ensuring accessibility and affordability of digital payments for beneficiaries, including financial literacy support in this module.

Module 5: Data Privacy and Cybersecurity in Digital Social Protection

• Understanding national and international data protection regulations (e.g., GDPR) applicable to social protection data for this module.
• Identifying common cybersecurity threats and vulnerabilities in digital social protection systems for this module.
• Implementing technical and organizational measures to protect sensitive beneficiary data for this module.
• Developing protocols for data breach response and incident management in this module.
• Promoting ethical considerations and responsible data use principles within the organization for this module.

Module 6: Bridging the Digital Divide: Ensuring Inclusion

• Assessing levels of digital literacy and access among target populations for this module.
• Designing strategies to support beneficiaries with low digital skills or limited access to technology in this module.
• Exploring the role of agents, intermediaries, and community support in facilitating digital access for this module.
• Ensuring digital platforms and tools are accessible to persons with disabilities for this module.
• Implementing grievance redress mechanisms specifically addressing issues related to digital delivery in this module.

Module 7: Communication, Monitoring, and Feedback in the Digital Age

• Utilizing digital channels (SMS, apps, web portals) for communication with beneficiaries and stakeholders for this module.
• Implementing digital tools for monitoring program implementation and field activities for this module.
• Developing mechanisms for collecting beneficiary feedback through digital means for this module.
• Using data visualization and dashboards for real-time program monitoring and reporting in this module.
• Integrating digital monitoring data into program adaptation and decision-making for this module.

Module 8: Strategy, Governance, and Future Trends

• Developing comprehensive national strategies and roadmaps for digital social protection for this module.
• Establishing appropriate governance frameworks and institutional arrangements for overseeing digitalization in this module.
• Exploring the potential of public-private partnerships (PPPs) in digital social protection delivery for this module.
• Understanding emerging technologies (AI, blockchain, big data) and their potential future applications in social protection for this module.
• Fostering a culture of continuous learning and adaptation in the rapidly evolving digital landscape for this module.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com