Course Details

User Experience (UX) in Library Services Training Course – Improving library design and accessibility

INTRODUCTION

"Transform your library into a user-centered space with our User Experience (UX) in Library Services Training Course. Learn to apply UX principles to enhance library design, improve accessibility, and create seamless user journeys. This program equips librarians with the skills to conduct user research, design intuitive interfaces, and implement accessibility best practices. Discover how understanding user needs can lead to increased engagement, satisfaction, and a more inclusive library experience."

DURATION

10 days

TARGET AUDIENCE

This course is meticulously designed for:

• Library Directors and Managers: To strategize for user-centered service design.
• Reference and User Services Librarians: To improve user interactions and support.
• Web and Digital Services Librarians: To design intuitive online interfaces.
• Accessibility Librarians: To ensure equitable access for all users.
• Information Science Students and Professionals: To gain expertise in UX design for libraries.
• Anyone seeking to improve library services through user-centered design.

COURSE OBJECTIVES

Upon completion of this course, participants will be able to:

• Understand the principles and methodologies of UX design.
• Conduct user research and gather user feedback.
• Design user-centered library spaces and services.
• Improve the usability and accessibility of library websites and digital resources.
• Apply accessibility standards and best practices (WCAG).
• Create user personas and journey maps.
• Conduct usability testing and analyze results.
• Utilize UX tools and techniques for library improvement.
• Foster a user-centered culture within the library.
• Understand the importance of iterative design.

COURSE MODULES

Module 1: Introduction to User Experience (UX) in Libraries:

• Overview of UX principles and methodologies.
• The importance of user-centered design in libraries.
• Understanding user needs and expectations.
• The role of UX in enhancing library services.

Module 2: User Research and Feedback Gathering:

• Conducting user interviews and surveys.
• Utilizing observation and ethnographic methods.
• Analyzing user data and feedback.
• Developing user personas and scenarios.

Module 3: Designing User-Centered Library Spaces:

• Applying principles of wayfinding and spatial design.
• Creating accessible and inclusive library environments.
• Designing effective signage and information displays.
• Optimizing library layouts for user flow.

Module 4: Usability and Accessibility of Library Websites:

• Applying usability heuristics and best practices.
• Designing intuitive navigation and information architecture.
• Improving search functionality and information retrieval.
• Ensuring mobile responsiveness and accessibility.

Module 5: Accessibility Standards and Best Practices (WCAG):

• Understanding Web Content Accessibility Guidelines (WCAG).
• Implementing accessibility features for users with disabilities.
• Using assistive technologies and tools.
• Conducting accessibility audits and assessments.

Module 6: User Personas and Journey Mapping:

• Creating user personas to represent target user groups.
• Developing user journey maps to visualize user experiences.
• Identifying pain points and opportunities for improvement.
• Using personas and journey maps for design decision-making.

Module 7: Usability Testing and Analysis:

• Planning and conducting usability testing sessions.
• Analyzing usability testing data and results.
• Using usability testing tools and techniques.
• Implementing iterative design based on user feedback.

Module 8: UX Tools and Techniques:

• Introduction to UX design tools and software.
• Using wireframing and prototyping tools.
• Applying user interface (UI) design principles.
• Utilizing analytics tools for user behavior analysis.

Module 9: Fostering a User-Centered Culture:

• Developing a user-centered mindset within the library.
• Promoting collaboration and communication among library staff.
• Implementing user feedback mechanisms.
• Advocating for user needs in library decision-making.

Module 10: Iterative Design and Continuous Improvement:

• Understanding the iterative design process.
• Implementing continuous improvement cycles.
• Using data-driven decision-making.
• Staying current with UX trends and best practices.

 CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com