Course Details

Volunteer & Workforce Management for NGOs Training Course

INTRODUCTION

In the dynamic landscape of non-governmental organizations (NGOs), effective volunteer and workforce management is paramount for achieving sustainable impact. This comprehensive "Volunteer & Workforce Management for NGOs" training course is designed to equip NGO professionals with the essential skills and strategies to optimize their human resources. By fostering a well-organized and motivated team, NGOs can maximize their efficiency and amplify their mission's reach.

DURATION

5 days

TARGET AUDIENCE

• NGO managers and directors
• Volunteer coordinators
• Human resources personnel in NGOs
• Program managers
• Team leaders and supervisors

OBJECTIVES

• To develop effective volunteer recruitment and retention strategies.
• To enhance workforce planning and organizational efficiency.
• To improve communication and team collaboration.
• To understand legal and ethical considerations in volunteer and workforce management.
• To implement strategies for motivating and recognizing volunteers and staff.

COURSE MODULES

Module 1: Volunteer Recruitment & Onboarding

• Developing compelling volunteer role descriptions.
• Utilizing diverse recruitment channels.
• Implementing effective screening and selection processes.
• Creating engaging onboarding programs.
• Setting clear expectations and providing necessary resources.

Module 2: Volunteer & Staff Retention Strategies

• Understanding volunteer and staff motivations.
• Implementing recognition and appreciation programs.
• Providing opportunities for professional development.
• Creating a positive and inclusive work environment.
• Gathering and acting on feedback.

Module 3: Effective Communication & Teamwork

• Developing clear communication protocols.
• Facilitating effective team meetings.
• Resolving conflicts constructively.
• Promoting collaboration and knowledge sharing.
• Utilizing communication tools and technologies.

Module 4: Workforce Planning & Organization

• Conducting needs assessments and workforce analysis.
• Developing strategic staffing plans.
• Optimizing task allocation and workflow.
• Implementing performance management systems.
• Adapting to changing organizational needs.

Module 5: Legal & Ethical Considerations

• Understanding labor laws and volunteer regulations.
• Implementing safe and inclusive workplace practices.
• Maintaining confidentiality and data privacy.
• Addressing ethical dilemmas and conflicts of interest.
• Developing and enforcing organizational policies.

Module 6: Volunteer & Staff Training & Development

• Identifying training needs and developing training plans.
• Delivering effective training sessions.
• Providing ongoing coaching and mentoring.
• Evaluating training effectiveness.
• Promoting continuous learning.

Module 7: Performance Management & Evaluation

• Setting clear performance expectations.
• Providing regular feedback and performance reviews.
• Identifying areas for improvement.
• Implementing performance improvement plans.
• Recognizing and rewarding high performance.

Module 8: Technology & Tools for Management

• Utilizing volunteer and workforce management software.
• Implementing online communication and collaboration tools.
• Managing volunteer and staff databases.
• Leveraging data analytics for informed decision-making.
• Staying updated on emerging technologies.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com