Harmonizing Teams: Conflict Resolution and Mediation in NGO Teams Training Course

Introduction

In the dynamic and often high-stakes environment of Non-Governmental Organizations (NGOs), collaboration is paramount, yet conflict is an inevitable part of human interaction. Whether stemming from differing perspectives, resource constraints, cultural nuances, or personal working styles, unresolved conflicts can severely undermine team cohesion, productivity, and ultimately, an NGO's ability to achieve its mission. Effective conflict resolution and mediation skills are therefore not just beneficial, but essential competencies for leaders and team members alike to maintain a healthy and productive work environment.

This intensive training course is meticulously designed to equip participants with a comprehensive and practical understanding of conflict dynamics, resolution strategies, and mediation techniques specifically tailored for NGO teams. From exploring the root causes of conflict and communication breakdowns to mastering active listening, negotiation, and third-party intervention, you will gain the expertise to transform disagreements into opportunities for growth. This empowers you to foster stronger team relationships, enhance collaborative problem-solving, reduce workplace stress, and strategically contribute to a more harmonious and effective organizational culture.

Target Audience

  • Team Leaders and Supervisors in NGOs.
  • Project Managers and Coordinators.
  • Human Resources Professionals.
  • Organizational Development (OD) Specialists.
  • Program Managers and Directors.
  • Staff Care and Well-being Professionals.
  • Anyone in a leadership or management role responsible for team dynamics.
  • Team members seeking to improve their conflict resolution skills.

Duration: 10 days

Course Objectives

Upon completion of this training course, participants will be able to:

  • Understand the fundamental nature of conflict and its various sources in NGO teams.
  • Grasp different conflict styles and their impact on team dynamics.
  • Analyze effective communication strategies for de-escalating and resolving conflicts.
  • Comprehend the core principles and stages of mediation.
  • Evaluate different approaches to facilitating difficult conversations and negotiations.
  • Develop practical skills in active listening, empathy, and impartial third-party intervention.
  • Navigate the complexities of power imbalances and cultural differences in conflict situations.
  • Formulate robust strategies for preventing conflict and fostering a collaborative team environment.

Course Content

  1. Understanding Conflict in NGO Teams
  • Definition of conflict: functional vs. dysfunctional conflict.
  • Common sources of conflict in NGO settings (e.g., resources, values, roles, communication).
  • The impact of unresolved conflict on team performance, morale, and mission.
  • Conflict as an opportunity for growth and innovation.
  • Identifying early warning signs of escalating conflict.
  1. Conflict Styles and Self-Awareness
  • Exploring different conflict resolution styles (e.g., competing, accommodating, avoiding, collaborating, compromising).
  • Assessing personal conflict style and its strengths and weaknesses.
  • Understanding how individual differences and personality types influence conflict.
  • The role of emotional intelligence in conflict response.
  • Developing self-awareness in high-tension situations.
  1. Effective Communication for Conflict Resolution
  • Active listening: hearing beyond the words.
  • Empathetic communication: understanding perspectives and emotions.
  • Non-violent communication (NVC) principles for expressing needs and observations.
  • De-escalation techniques for heated discussions.
  • Giving and receiving constructive feedback during conflict.
  1. Negotiation Skills for Conflict Resolution
  • Principles of principled negotiation (interest-based negotiation).
  • Differentiating between positions and interests.
  • Strategies for collaborative problem-solving.
  • Brainstorming win-win solutions.
  • Overcoming impasses and resistance in negotiations.
  1. Introduction to Mediation in NGO Settings
  • Definition and role of a mediator: impartiality, confidentiality, voluntary participation.
  • When is mediation appropriate for NGO teams?
  • The core stages of the mediation process: opening, information gathering, option generation, agreement.
  • Ethical considerations for mediators.
  • Building trust and rapport with disputants.
  1. Facilitating Difficult Conversations
  • Preparing for and structuring challenging discussions.
  • Setting ground rules for respectful dialogue.
  • Managing strong emotions and maintaining neutrality.
  • Guiding parties towards shared understanding and common ground.
  • Techniques for reframing negative statements into constructive language.
  1. Addressing Power Dynamics and Cultural Nuances
  • Recognizing and addressing power imbalances in conflict.
  • The impact of organizational hierarchy on conflict resolution.
  • Understanding cultural differences in conflict expression and resolution.
  • Adapting mediation approaches to diverse cultural contexts.
  • Promoting equity and fairness in all conflict processes.
  1. Preventing Conflict and Building Team Cohesion
  • Strategies for proactive conflict prevention.
  • Establishing clear roles, responsibilities, and communication channels.
  • Fostering a culture of psychological safety and open dialogue.
  • Regular team-building activities focused on collaboration and understanding.
  • Promoting diversity and inclusion to enrich perspectives.
  1. Advanced Mediation Techniques and Challenges
  • Dealing with multiple parties in conflict.
  • Mediating high-stakes or sensitive issues.
  • Addressing resistance, manipulation, or uncooperative behavior.
  • When to refer to other support mechanisms (e.g., HR, counseling).
  • The role of follow-up and monitoring after mediation.
  1. Developing a Conflict Resolution Framework for NGOs
  • Designing an internal conflict resolution policy and procedures.
  • Training staff and leaders in conflict resolution skills.
  • Establishing a pool of internal mediators or access to external services.
  • Integrating conflict resolution into performance management.
  • Creating a learning culture around conflict and continuous improvement.

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

For More Details call: +254-114-087-180

 

 harmonizing Teams: Conflict Resolution And Mediation In Ngo Teams Training Course in Denmark
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