Airport Emergency Response Awareness Training Course: Understanding Roles and Responsibilities

Effective emergency response at an airport requires a coordinated effort from a vast number of personnel, both on and off-site. This training course is specifically designed to provide all airport staff with a fundamental awareness of their role and responsibilities during an emergency situation. Rather than focusing on hands-on response, this program emphasizes understanding the airport's overall Emergency Response Plan (ERP), recognizing the types of emergencies that may occur, and knowing the correct procedures for alerting authorities and ensuring personal safety. This foundational knowledge is crucial for a swift, organized, and safe response.

This program teaches every employee, from front-line staff to administrative personnel, how their actions contribute to the broader emergency response framework. You will learn the importance of clear communication, the proper use of emergency systems, and the critical need to follow established protocols to avoid chaos and confusion. By establishing a shared understanding of the emergency plan, this course aims to build a culture of preparedness, ensuring that everyone at the airport is a proactive and knowledgeable participant in the safety and security of the entire operation.

Target Audience

  • All Airport Staff and Personnel
  • Airline Customer Service Agents
  • Retail and Food Service Employees
  • Ground Handling and Ramp Staff
  • Airport Maintenance and Janitorial Staff
  • Airport Administration and Management
  • Security Screening Personnel
  • Transportation and Shuttle Bus Drivers

Duration

5 days

Course Objectives

Upon completion of this course, participants will be able to:

  • Understand the basic principles of airport emergency response.
  • Identify different types of emergencies that can affect an airport.
  • Locate and understand the use of emergency equipment and systems.
  • Communicate effectively during an emergency, using correct terminology.
  • Follow evacuation procedures and assist others as required.
  • Understand their individual responsibilities during a crisis.
  • Recognize and report potential hazards and security threats.
  • Understand the importance of post-incident debriefing and reporting.

Course Content

Module 1: Introduction to Airport Emergencies

  • The importance of a proactive safety and emergency culture
  • Overview of the Airport Emergency Plan (ERP)
  • The command and control structure during an incident
  • The role of local first responders and external agencies
  • Case studies of emergency response failures and successes

Module 2: Types of Airport Emergencies

  • Aircraft accidents and incidents (on-airport and off-airport)
  • Security threats and acts of unlawful interference
  • Natural disasters (e.g., severe weather, earthquakes)
  • Medical emergencies and public health crises
  • Fire and structural collapse emergencies

Module 3: Communication and Alerting

  • Recognizing emergency signals and alarms
  • The proper use of radios, telephones, and public address systems
  • Effective communication with supervisors and emergency personnel
  • Understanding the importance of clear, concise messaging
  • The role of the Joint Information Center (JIC)

Module 4: Evacuation and Shelter-in-Place

  • Procedures for evacuating buildings and aircraft
  • The importance of following evacuation routes and signs
  • Assisting passengers with special needs during an evacuation
  • Understanding when to "shelter-in-place"
  • Post-evacuation accountability and assembly points

Module 5: Fire Safety and Hazardous Materials

  • Identifying basic fire hazards and preventative measures
  • The different classes of fires and types of extinguishers
  • Safe procedures for fire discovery and reporting
  • Recognition of hazardous materials and reporting procedures
  • Personal safety measures for dealing with spills or leaks

Module 6: Personal and Public Safety

  • The importance of situational awareness and threat recognition
  • How to report suspicious behavior or unattended items
  • Basic first aid and how to assist until help arrives
  • Psychological impact of emergencies and coping mechanisms
  • The importance of adhering to the "just culture" principle

Module 7: Security Procedures

  • Understanding the role of airport security during a crisis
  • Procedures for a security breach or active threat
  • The importance of access control and secure areas
  • Responding to bomb threats and suspicious packages
  • The role of staff in maintaining a secure environment

Module 8: Post-Emergency Procedures

  • Understanding the "all-clear" signal and return-to-work protocols
  • The importance of debriefing and information gathering
  • Reporting incidents and near-misses
  • The role of recovery and business continuity
  • The process for returning the airport to normal operations

Module 9: Emergency Equipment and Systems

  • Location and use of emergency exits and stairwells
  • The function of fire suppression and alarm systems
  • Understanding emergency power and lighting systems
  • The location and purpose of first aid kits and AEDs
  • The use of specialized equipment by first responders

Module 10: Final Review and Assessment

  • Review of key learning points from all modules
  • Scenario-based discussions and interactive quizzes
  • Q&A session with an emergency response expert
  • Final knowledge check and assessment
  • Developing a personal emergency action plan

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport Pick Up is provided by the institute. Accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

For More Details call: +254-114-087-180

 

 

Airport Emergency Response Awareness Training Course: Understanding Roles And Responsibilities in Greece
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