Business Continuity Management in Hospitality and Tourism Training Course
Introduction
The hospitality and tourism sector, by its very nature, operates at the intersection of diverse services – accommodation, food and beverage, travel, entertainment, and guest experiences – making it uniquely vulnerable to a wide array of disruptions. From natural disasters and public health crises (as recently experienced globally) to geopolitical instability, cybersecurity threats impacting booking systems, and supply chain breakdowns, any disruption can lead to immediate cancellations, significant revenue loss, damage to guest confidence, and profound reputational harm. Our intensive 10-day "Business Continuity Management in Hospitality and Tourism" training course is meticulously designed to equip hotel managers, resort operators, tour operators, event planners, travel agents, and destination management professionals with the specialized knowledge and practical frameworks required to develop, implement, and maintain robust Business Continuity Management (BCM) programs tailored to the dynamic and guest-centric environment of this vital industry.
This comprehensive program delves into the specific challenges of ensuring guest safety and well-being, managing complex logistics for visitors, protecting sensitive guest data, maintaining seamless service delivery, and adapting rapidly to travel advisories and market shifts. Participants will gain in-depth understanding of how to conduct a hospitality-specific Business Impact Analysis, prioritize critical guest services and operational functions, design resilient service delivery models, and establish effective communication and support protocols for guests, staff, and partners. By the end of this specialized training, you will be proficient in establishing a resilient BCM framework that not only safeguards hospitality operations and brand reputation but also ensures the continuous delivery of exceptional guest experiences and responsible tourism in the face of any unforeseen challenge.
Duration
10 Days
Target Audience
The "Business Continuity Management in Hospitality and Tourism" training course is essential for a wide range of professionals within hotels, resorts, tour companies, travel agencies, event management firms, airlines, cruise lines, and destination management organizations who are responsible for guest experience, operations, and safety. This includes:
Course Objectives
Upon successful completion of the "Business Continuity Management in Hospitality and Tourism" training course, participants will be able to:
Course Modules
Module 1: Unique Context of BCM in Hospitality & Tourism
Module 2: Governance, Policy & Risk Management for Guest Safety
Module 3: Business Impact Analysis (BIA) for Guest Services & Operations
Module 4: IT Disaster Recovery (DR) for Hospitality Systems
Module 5: Continuity Strategies for Guest Accommodation & F&B
Module 6: Human Resources & Staff Continuity for Service Delivery
Module 7: Supply Chain Continuity for Hospitality
Module 8: Crisis Management & Emergency Response for Guests
Module 9: Communication, Marketing & Brand Protection
Module 10: Testing, Maintenance & Continuous Improvement
CERTIFICATION
TRAINING VENUE
AIRPORT PICK UP AND ACCOMMODATION
TERMS OF PAYMENT
Dates | Fees | Location | Action |
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18/08/2025 - 29/08/2025 | $2,450 | Nairobi |
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01/09/2025 - 12/09/2025 | $4,950 | Johannesburg |
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08/09/2025 - 19/09/2025 | $3,950 | Kigali |
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15/09/2025 - 26/09/2025 | $2,450 | Nairobi |
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06/10/2025 - 17/10/2025 | $5,950 | Instanbul |
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13/10/2025 - 24/10/2025 | $3,250 | Mombasa |
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20/10/2025 - 31/10/2025 | $2,450 | Nairobi |
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03/11/2025 - 14/11/2025 | $4,950 | Pretoria |
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10/11/2025 - 21/11/2025 | $3,950 | Kigali |
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17/11/2025 - 28/11/2025 | $2,450 | Nairobi |
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01/12/2025 - 12/12/2025 | $3,250 | Mombasa |
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08/12/2025 - 19/12/2025 | $2,450 | Nairobi |
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05/01/2026 - 16/01/2026 | $5,950 | Dubai |
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12/01/2026 - 23/01/2026 | $3,950 | Kigali |
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19/01/2026 - 30/01/2026 | $2,450 | Nairobi |
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02/02/2026 - 13/02/2026 | $4,950 | Johannesburg |
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09/02/2026 - 20/02/2026 | $3,250 | Mombasa |
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16/02/2026 - 27/02/2026 | $2,450 | Nairobi |
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02/03/2026 - 13/03/2026 | $5,950 | Instanbul |
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09/03/2026 - 20/03/2026 | $3,950 | Kigali |
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16/03/2026 - 27/03/2026 | $2,450 | Nairobi |
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06/04/2026 - 17/04/2026 | $3,250 | Mombasa |
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13/04/2026 - 24/04/2026 | $2,450 | Nairobi |
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04/05/2026 - 15/05/2026 | $5,950 | Dubai |
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11/05/2026 - 22/05/2026 | $3,950 | Kigali |
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18/05/2026 - 29/05/2026 | $2,450 | Nairobi |
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01/06/2026 - 12/06/2026 | $4,950 | Johannesburg |
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08/06/2026 - 19/06/2026 | $3,250 | Mombasa |
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15/06/2026 - 26/06/2026 | $2,450 | Nairobi |
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