Digital Recovery: Using Technology to Transform Loan Collections Training Course

Introduction

In the modern financial landscape, traditional loan recovery methods are no longer sufficient to manage a large and diverse portfolio. Leveraging technology is a strategic imperative that allows SACCOs to streamline operations, enhance communication, and significantly improve their recovery rates. By integrating digital tools, from automated communication platforms to data analytics, institutions can move from a reactive, manual process to a proactive, data-driven approach.

This five-day course will equip collections teams with the knowledge and practical skills to harness the power of technology for more efficient and ethical loan recovery. Participants will learn how to implement automated systems for reminders and notifications, use data to predict and prevent defaults, and choose the right software to support their collections strategy. The curriculum is designed to transform the way your organization approaches collections, making it a more intelligent and sustainable operation.

Duration 5 days

Target Audience This course is intended for collections officers, credit managers, risk officers, and IT staff responsible for the implementation and maintenance of collections technology.

Objectives

  • To understand the strategic advantages of digitizing the loan recovery process.
  • To identify and select appropriate technology solutions for your SACCO.
  • To learn how to automate communication with delinquent members.
  • To use data analytics to identify and predict at-risk accounts.
  • To understand the principles of a data-driven collections strategy.
  • To implement and manage a loan management system with collections features.
  • To leverage mobile technology for on-the-go collections and reporting.
  • To ensure the security and privacy of member data.
  • To measure and report on the effectiveness of technology-based collections.
  • To create a digital transformation roadmap for the collections department.

Course Modules

Module 1: The Digital Collections Landscape

  • The shift from manual to digital collections.
  • The benefits of automation and data-driven insights.
  • Overview of available collections technology platforms.
  • The importance of a seamless integration with existing systems.
  • Case studies of successful digital transformations in loan recovery.

Module 2: Automated Communication Platforms

  • Designing and implementing automated SMS and email reminders.
  • The use of interactive voice response (IVR) systems.
  • Personalizing automated messages for better engagement.
  • The legal and ethical considerations of digital communication.
  • A/B testing messages to optimize open and response rates.

Module 3: Data Analytics for Predictive Insights

  • Understanding what data points are most useful for collections.
  • Using historical data to create a risk profile for members.
  • The basics of predictive analytics for identifying at-risk loans.
  • The importance of real-time data for decision-making.
  • Building simple dashboards to visualize collections performance.

Module 4: Implementing a Loan Management System

  • Core features of a robust loan management system for collections.
  • Setting up automated workflows and task assignments.
  • Managing a collections queue based on delinquency status.
  • The benefits of a centralized member communication history.
  • Generating customized reports directly from the system.

Module 5: Mobile Technology and Field Agents

  • Equipping field agents with mobile apps for collections.
  • Real-time reporting and updating of member information.
  • The use of digital receipts and payment verification.
  • Geolocation features for efficient route planning.
  • Ensuring data security on mobile devices.

Module 6: Digital Payments and Account Management

  • Offering a variety of digital payment options for members.
  • The benefits of a self-service member portal for payments.
  • Integrating with mobile money and other payment gateways.
  • The importance of automated reconciliation.
  • Using payment history to inform collections strategy.

Module 7: Leveraging Social Media and Digital Tracing

  • The ethical use of social media for locating members.
  • Digital footprint analysis and data validation.
  • Using specialized online tools for information gathering.
  • Understanding the boundaries of public vs. private information.
  • The importance of documentation in digital investigations.

Module 8: Data Security and Privacy

  • The importance of protecting sensitive member data.
  • Best practices for securing collections technology platforms.
  • Understanding data privacy regulations and compliance.
  • The role of staff training in preventing data breaches.
  • Creating an incident response plan for security threats.

Module 9: Measuring and Reporting Digital Success

  • Defining key performance indicators (KPIs) for digital collections.
  • Measuring the ROI of technology investments.
  • Reporting on automation efficiency and recovery rates.
  • Using data to justify new technology acquisitions.
  • Communicating technology's impact to senior management.

Module 10: Building a Digital Transformation Roadmap

  • Assessing your SACCO's current technological maturity.
  • Developing a phased plan for implementing new technology.
  • The role of budgeting and resource allocation.
  • Building a strong team to champion digital change.
  • A practical workshop on creating a three-year roadmap.

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport Pick Up is provided by the institute. Accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

For More Details call: +254-114-087-180

 

Digital Recovery: Using Technology To Transform Loan Collections Training Course in Kenya
Dates Fees Location Action
13/10/2025 - 17/10/2025 $1,750 Mombasa
Physical Class Online Class
20/10/2025 - 24/10/2025 $1,500 Nairobi
Physical Class Online Class
27/10/2025 - 31/10/2025 $1,500 Nairobi
Physical Class Online Class
03/11/2025 - 07/11/2025 $1,750 Mombasa
Physical Class Online Class
17/11/2025 - 21/11/2025 $1,500 Nairobi
Physical Class Online Class
24/11/2025 - 28/11/2025 $1,500 Nairobi
Physical Class Online Class
01/12/2025 - 05/12/2025 $1,500 Nairobi
Physical Class Online Class
08/12/2025 - 12/12/2025 $1,750 Mombasa
Physical Class Online Class
05/01/2026 - 09/01/2026 $1,750 Mombasa
Physical Class Online Class
12/01/2026 - 16/01/2026 $1,500 Nairobi
Physical Class Online Class
02/02/2026 - 06/02/2026 $4,000 Pretoria
Physical Class Online Class
23/02/2026 - 27/02/2026 $1,500 Nairobi
Physical Class Online Class
02/03/2026 - 06/03/2026 $1,750 Mombasa
Physical Class Online Class
09/03/2026 - 13/03/2026 $1,500 Nairobi
Physical Class Online Class
23/03/2026 - 27/03/2026 $1,500 Nairobi
Physical Class Online Class
06/04/2026 - 10/04/2026 $4,950 Dubai
Physical Class Online Class
13/04/2026 - 17/04/2026 $1,500 Nairobi
Physical Class Online Class
20/04/2026 - 24/04/2026 $1,500 Nairobi
Physical Class Online Class
04/05/2026 - 08/05/2026 $1,750 Mombasa
Physical Class Online Class
11/05/2026 - 15/05/2026 $1,500 Nairobi
Physical Class Online Class
25/05/2026 - 29/05/2026 $1,500 Nairobi
Physical Class Online Class
01/06/2026 - 05/06/2026 $2,900 Kigali
Physical Class Online Class
08/06/2026 - 12/06/2026 $1,500 Nairobi
Physical Class Online Class
22/06/2026 - 26/06/2026 $1,500 Nairobi
Physical Class Online Class