IT Service Continuity Management (ITSCM) Training Course
Introduction
In the contemporary business landscape, information technology is not merely a support function; it is the backbone of virtually all critical business operations. Any significant disruption to IT services – whether from hardware failures, software glitches, network outages, cyberattacks, or natural disasters – can lead to immediate and widespread operational paralysis, severe financial losses, erosion of customer trust, and significant reputational damage. While broader Business Continuity Management (BCM) focuses on the entire organization, IT Service Continuity Management (ITSCM) specifically addresses the resilience and recovery of the technology infrastructure, applications, and data that underpin core business processes. It ensures that essential IT services can be restored or resumed within pre-defined timeframes, minimizing the impact of disruptions. Our intensive 10-day "IT Service Continuity Management (ITSCM)" training course is meticulously designed to equip IT professionals, system administrators, network engineers, BCM practitioners, and service managers with the specialized knowledge and practical skills required to design, implement, and manage robust ITSCM processes that guarantee the continuous availability and recoverability of critical IT services.
This comprehensive program will guide participants through the entire ITSCM lifecycle, from understanding business continuity requirements and performing IT-focused business impact analyses to designing resilient IT architectures, implementing effective recovery strategies, and rigorously testing and maintaining IT service continuity plans. You will learn to align IT recovery objectives with broader business RTOs and RPOs, manage third-party IT service provider risks, and leverage best practices from frameworks like ITIL and ISO 22301. By the end of this course, you will be proficient in establishing a mature ITSCM capability that not only safeguards your organization's IT assets but also directly contributes to overall business resilience and sustained operational excellence.
Duration
10 Days
Target Audience
The "IT Service Continuity Management (ITSCM)" training course is essential for a wide range of IT professionals and BCM practitioners who are responsible for the availability, resilience, and recovery of an organization's IT services and infrastructure. This includes:
Course Objectives
Upon successful completion of the "IT Service Continuity Management (ITSCM)" training course, participants will be able to:
Course Modules
Module 1: Introduction to IT Service Continuity Management (ITSCM)
Module 2: ITSCM Policy, Scope & Governance
Module 3: IT-Focused Business Impact Analysis (BIA)
Module 4: IT Service Continuity Strategy Development
Module 5: IT Service Continuity Plan (ITSCP) & Disaster Recovery Plan (DRP) Development
Module 6: Data Backup & Restoration within ITSCM
Module 7: Network & Infrastructure Resilience
Module 8: Third-Party & Vendor ITSCM Management
Module 9: Testing, Exercising & Validation of ITSCM Plans
Module 10: ITSCM Maintenance, Audit & Continuous Improvement
CERTIFICATION
TRAINING VENUE
AIRPORT PICK UP AND ACCOMMODATION
TERMS OF PAYMENT
Dates | Fees | Location | Action |
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01/09/2025 - 12/09/2025 | $4,950 | Johannesburg |
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08/09/2025 - 19/09/2025 | $3,950 | Kigali |
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15/09/2025 - 26/09/2025 | $2,450 | Nairobi |
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06/10/2025 - 17/10/2025 | $5,950 | Instanbul |
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13/10/2025 - 24/10/2025 | $3,250 | Mombasa |
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20/10/2025 - 31/10/2025 | $2,450 | Nairobi |
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03/11/2025 - 14/11/2025 | $4,950 | Pretoria |
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10/11/2025 - 21/11/2025 | $3,950 | Kigali |
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17/11/2025 - 28/11/2025 | $2,450 | Nairobi |
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01/12/2025 - 12/12/2025 | $3,250 | Mombasa |
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08/12/2025 - 19/12/2025 | $2,450 | Nairobi |
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05/01/2026 - 16/01/2026 | $5,950 | Dubai |
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12/01/2026 - 23/01/2026 | $3,950 | Kigali |
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19/01/2026 - 30/01/2026 | $2,450 | Nairobi |
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02/02/2026 - 13/02/2026 | $4,950 | Johannesburg |
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09/02/2026 - 20/02/2026 | $3,250 | Mombasa |
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16/02/2026 - 27/02/2026 | $2,450 | Nairobi |
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02/03/2026 - 13/03/2026 | $5,950 | Instanbul |
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09/03/2026 - 20/03/2026 | $3,950 | Kigali |
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16/03/2026 - 27/03/2026 | $2,450 | Nairobi |
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06/04/2026 - 17/04/2026 | $4,950 | Pretoria |
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13/04/2026 - 24/04/2026 | $2,450 | Nairobi |
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04/05/2026 - 15/05/2026 | $5,950 | Dubai |
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11/05/2026 - 22/05/2026 | $3,950 | Kigali |
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18/05/2026 - 29/05/2026 | $2,450 | Nairobi |
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01/06/2026 - 12/06/2026 | $4,950 | Johannesburg |
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08/06/2026 - 19/06/2026 | $3,250 | Mombasa |
|
08/06/2026 - 19/06/2026 | $3,250 | Mombasa |
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15/06/2026 - 26/06/2026 | $2,450 | Nairobi |
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