Business Continuity Management in Retail and E-Commerce Operations Training Course
Introduction
In the fast-paced and highly competitive world of retail and e-commerce, continuous operations are paramount. From maintaining physical store availability and managing vast inventory to ensuring seamless online shopping experiences and secure payment processing, any disruption can immediately impact sales, customer loyalty, and brand reputation. Retailers and e-commerce platforms face a unique blend of threats, including supply chain breakdowns, IT system outages, cybersecurity breaches (especially affecting customer data), physical store damage, and shifts in consumer behavior due to external events. Our intensive 10-day "Business Continuity Management in Retail and E-Commerce Operations" training course is meticulously designed to equip retail managers, e-commerce specialists, supply chain professionals, IT personnel, and marketing teams with the specialized knowledge and practical frameworks required to develop, implement, and maintain robust Business Continuity Management (BCM) programs tailored to the dynamic and customer-centric environment of modern retail.
This comprehensive program delves into the specific challenges of managing omnichannel operations, protecting sensitive customer data, ensuring payment system availability, maintaining supply chain agility, and adapting rapidly to market changes. Participants will gain in-depth understanding of how to conduct a retail-specific Business Impact Analysis, prioritize critical sales channels and fulfillment processes, design resilient customer service models, and establish effective communication protocols for both internal teams and external customers. By the end of this specialized training, you will be proficient in establishing a resilient BCM framework that not only safeguards retail and e-commerce operations but also preserves customer trust, protects revenue streams, and maintains competitive advantage in the face of any unforeseen challenge.
Duration
10 Days
Target Audience
The "Business Continuity Management in Retail and E-Commerce Operations" training course is essential for a wide range of professionals within retail companies, e-commerce businesses, and related support functions who are responsible for sales, operations, customer experience, and technology. This includes:
Course Objectives
Upon successful completion of the "Business Continuity Management in Retail and E-Commerce Operations" training course, participants will be able to:
Course Modules
Module 1: Unique Context of BCM in Retail & E-Commerce
Module 2: Governance, Policy & Risk Management in Retail BCM
Module 3: Business Impact Analysis (BIA) for Retail Operations
Module 4: IT Disaster Recovery (DR) for Retail Systems
Module 5: Continuity Strategies for Omnichannel Operations
Module 6: Supply Chain & Inventory Continuity Management
Module 7: Store Operations & Physical Security Continuity
Module 8: Payment Processing & Financial Continuity
Module 9: Communication, Customer Experience & Brand Protection
Module 10: Testing, Maintenance & Continuous Improvement
CERTIFICATION
TRAINING VENUE
AIRPORT PICK UP AND ACCOMMODATION
TERMS OF PAYMENT
Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com
Dates | Fees | Location | Action |
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01/09/2025 - 12/09/2025 | $4,950 | Johannesburg |
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08/09/2025 - 19/09/2025 | $3,950 | Kigali |
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15/09/2025 - 26/09/2025 | $2,450 | Nairobi |
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06/10/2025 - 17/10/2025 | $5,950 | Instanbul |
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13/10/2025 - 24/10/2025 | $3,250 | Mombasa |
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20/10/2025 - 31/10/2025 | $2,450 | Nairobi |
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03/11/2025 - 14/11/2025 | $4,950 | Pretoria |
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10/11/2025 - 21/11/2025 | $3,950 | Kigali |
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17/11/2025 - 28/11/2025 | $2,450 | Nairobi |
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01/12/2025 - 12/12/2025 | $3,250 | Mombasa |
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08/12/2025 - 19/12/2025 | $2,450 | Nairobi |
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05/01/2026 - 16/01/2026 | $5,950 | Dubai |
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12/01/2026 - 23/01/2026 | $3,950 | Kigali |
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19/01/2026 - 30/01/2026 | $2,450 | Nairobi |
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02/02/2026 - 13/02/2026 | $4,950 | Johannesburg |
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09/02/2026 - 20/02/2026 | $3,250 | Mombasa |
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16/02/2026 - 27/02/2026 | $2,450 | Nairobi |
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02/03/2026 - 13/03/2026 | $5,950 | Instanbul |
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09/03/2026 - 20/03/2026 | $3,950 | Kigali |
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16/03/2026 - 27/03/2026 | $2,450 | Nairobi |
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06/04/2026 - 17/04/2026 | $4,950 | Pretoria |
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13/04/2026 - 24/04/2026 | $2,450 | Nairobi |
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04/05/2026 - 15/05/2026 | $5,950 | Dubai |
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11/05/2026 - 22/05/2026 | $3,950 | Kigali |
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18/05/2026 - 29/05/2026 | $2,450 | Nairobi |
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01/06/2026 - 12/06/2026 | $4,950 | Johannesburg |
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08/06/2026 - 19/06/2026 | $3,250 | Mombasa |
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15/06/2026 - 26/06/2026 | $2,450 | Nairobi |
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