Psychological First Aid and Staff Support in Crises Training Course
Introduction
In the face of emergencies, disasters, and critical incidents, the immediate focus is often on physical safety, operational continuity, and tangible aid. However, the psychological and emotional impact on individuals – both those directly affected and the responders providing support – can be profound and long-lasting. Staff members, particularly those in high-stress roles such as emergency services, humanitarian aid, healthcare, security, or customer-facing positions during a crisis, are particularly vulnerable to psychological distress, burnout, and compassion fatigue. Neglecting their mental well-being can lead to decreased effectiveness, high turnover, and long-term health issues. Psychological First Aid (PFA) is a globally recognized, evidence-informed approach to providing humane, supportive, and practical help to people in distress, without necessarily being a mental health professional. Our intensive 10-day "Psychological First Aid and Staff Support in Crises" training course is meticulously designed to equip managers, team leaders, HR professionals, emergency responders, and all staff with the essential skills to provide immediate psychological support, foster resilience within their teams, and implement sustainable staff well-being programs before, during, and after a crisis.
This comprehensive program will delve into the principles of PFA, effective communication with distressed individuals, recognizing signs of acute stress and trauma, and understanding the unique psychological challenges faced by staff in crisis environments. Participants will gain practical skills in active listening, creating a safe and supportive environment, connecting individuals to resources, and implementing strategies for self-care and peer support. By the end of this course, you will be proficient in establishing a compassionate and resilient organizational culture that prioritizes the mental well-being of its people, ensuring that your workforce remains healthy, engaged, and effective even in the most challenging circumstances.
Duration
10 Days
Target Audience
The "Psychological First Aid and Staff Support in Crises" training course is essential for a wide range of professionals who may encounter individuals in distress during or after a crisis, or who are responsible for the well-being of staff in high-stress environments. This includes:
Course Objectives
Upon successful completion of the "Psychological First Aid and Staff Support in Crises" training course, participants will be able to:
Course Modules
Module 1: Understanding Crisis & Psychological Impact
Module 2: Introduction to Psychological First Aid (PFA)
Module 3: PFA Action Principle 1: LOOK (Prepare & Observe)
Module 4: PFA Action Principle 2: LISTEN (Approach & Connect)
Module 5: PFA Action Principle 3: LINK (Provide Practical Help & Support)
Module 6: Recognizing & Responding to Specific Reactions
Module 7: Staff Support & Well-being Strategies in Crisis
Module 8: Building Peer Support Networks
Module 9: Post-Crisis Recovery & Long-term Support
Module 10: Ethical & Professional Considerations
CERTIFICATION
TRAINING VENUE
AIRPORT PICK UP AND ACCOMMODATION
TERMS OF PAYMENT
Dates | Fees | Location | Action |
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01/09/2025 - 12/09/2025 | $4,950 | Johannesburg |
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08/09/2025 - 19/09/2025 | $3,950 | Kigali |
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15/09/2025 - 26/09/2025 | $2,450 | Nairobi |
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06/10/2025 - 17/10/2025 | $5,950 | Instanbul |
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13/10/2025 - 24/10/2025 | $3,250 | Mombasa |
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20/10/2025 - 31/10/2025 | $2,450 | Nairobi |
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03/11/2025 - 14/11/2025 | $4,950 | Pretoria |
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10/11/2025 - 21/11/2025 | $3,950 | Kigali |
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17/11/2025 - 28/11/2025 | $2,450 | Nairobi |
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01/12/2025 - 12/12/2025 | $3,250 | Mombasa |
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08/12/2025 - 19/12/2025 | $2,450 | Nairobi |
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05/01/2026 - 16/01/2026 | $5,950 | Dubai |
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12/01/2026 - 23/01/2026 | $3,950 | Kigali |
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19/01/2026 - 30/01/2026 | $2,450 | Nairobi |
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02/02/2026 - 13/02/2026 | $4,950 | Johannesburg |
|
09/02/2026 - 20/02/2026 | $3,250 | Mombasa |
|
16/02/2026 - 27/02/2026 | $2,450 | Nairobi |
|
02/03/2026 - 13/03/2026 | $5,950 | Instanbul |
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09/03/2026 - 20/03/2026 | $3,950 | Kigali |
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16/03/2026 - 27/03/2026 | $2,450 | Nairobi |
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06/04/2026 - 17/04/2026 | $4,950 | Pretoria |
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13/04/2026 - 24/04/2026 | $2,450 | Nairobi |
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04/05/2026 - 15/05/2026 | $5,950 | Dubai |
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11/05/2026 - 22/05/2026 | $3,950 | Kigali |
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18/05/2026 - 29/05/2026 | $2,450 | Nairobi |
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01/06/2026 - 12/06/2026 | $4,950 | Johannesburg |
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08/06/2026 - 19/06/2026 | $3,250 | Mombasa |
|
15/06/2026 - 26/06/2026 | $2,450 | Nairobi |
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