Sustaining Success: Advanced Contract Management in Operational Phase Training Course

Introduction

The transition of a Public-Private Partnership (PPP) project from construction to its operational phase marks a critical shift in focus from project delivery to long-term service provision and performance. This extended period, often spanning decades, demands a sophisticated and proactive approach to contract management. It involves continuous monitoring of service levels, managing complex payment mechanisms, adapting to unforeseen changes, and resolving disputes, all while ensuring the project continues to deliver value for money and meet its public objectives. Effective contract management during operations is not merely an administrative task but a strategic imperative that safeguards the integrity and financial viability of the partnership.

This intensive training course is meticulously designed to equip public authorities, private operators, financial institutions, and legal professionals with the advanced knowledge and practical tools required to excel in managing PPP contracts throughout their operational lifespan. By delving into best practices for performance monitoring, managing variations, mitigating operational risks, and navigating complex dispute resolution processes, participants will gain the expertise to maintain project efficiency, foster collaborative relationships, and ensure the sustained delivery of high-quality public services. This empowers you to optimize project outcomes, protect investments, and drive long-term success in the dynamic world of PPPs.

Target Audience

  • Public Sector Officials responsible for PPP contract oversight.
  • Private Sector Project Managers and Operations Directors.
  • Contract Managers and Administrators in PPP projects.
  • Legal Professionals advising on long-term infrastructure contracts.
  • Performance Monitoring and Evaluation Specialists.
  • Financial Analysts involved in operational PPPs.
  • Risk Management Professionals.
  • Stakeholder Engagement and Communications Officers in operational projects.

Duration: 10 days

Course Objectives

Upon completion of this training course, participants will be able to:

  • Understand the unique challenges and complexities of contract management in the operational phase of PPPs.
  • Grasp the principles of effective performance monitoring and measurement.
  • Analyze various payment mechanisms and their administration in operational contracts.
  • Comprehend strategies for managing contract variations, changes, and scope adjustments.
  • Evaluate methodologies for identifying, assessing, and mitigating operational risks.
  • Develop practical skills in dispute avoidance and resolution during the operational phase.
  • Navigate the intricacies of contractual obligations related to maintenance and asset management.
  • Formulate robust frameworks for stakeholder communication and relationship management.
  • Understand the fiscal implications of operational performance and contract adjustments.
  • Champion best practices in data collection, reporting, and performance analysis.
  • Recognize the importance of continuous improvement and innovation in long-term contracts.
  • Appreciate the complexities of contract renegotiation and termination during operations.
  • Distinguish between routine contract administration and strategic contract management.
  • Understand the process of asset handback and contract expiry.
  • Strategize for ensuring long-term value for money and public interest in operational PPPs.

Course Content

  1. Introduction to Operational Phase Contract Management
  • Defining the operational phase and its distinction from construction.
  • The shift in focus: from delivery to long-term service provision.
  • Importance of proactive and strategic contract management in operations.
  • Key objectives for both public and private partners during this phase.
  • Overview of the course structure and learning outcomes.
  1. Establishing the Contract Management Team and Structures
  • Roles and responsibilities of the public sector contract management team.
  • Required skills and competencies for operational contract managers.
  • Setting up effective internal governance and communication protocols.
  • Collaboration mechanisms with the private sector partner.
  • Tools and systems for efficient contract administration.
  1. Performance Monitoring and Measurement
  • Understanding output specifications and service level agreements (SLAs).
  • Developing Key Performance Indicators (KPIs) for various service aspects.
  • Data collection, validation, and reporting mechanisms.
  • Performance dashboards and reporting to senior management.
  • Benchmarking and continuous performance improvement.
  1. Payment Mechanisms and Administration
  • Types of payment mechanisms in PPPs (e.g., availability payments, user charges, shadow tolls).
  • Calculation and verification of payments based on performance.
  • Deduction regimes and penalty mechanisms for underperformance.
  • Managing payment adjustments due to variations or unforeseen events.
  • Financial reporting and audit requirements during operations.
  1. Managing Contract Variations and Changes
  • Causes of contract variations during the operational phase.
  • Contractual provisions for change management and variations.
  • Process for initiating, evaluating, and approving variations.
  • Assessing the value for money implications of proposed changes.
  • Documenting and formalizing contract amendments.
  1. Operational Risk Management
  • Identifying and assessing operational risks (e.g., demand risk, technology risk, maintenance risk).
  • Monitoring and mitigating retained risks for the public sector.
  • Contingency planning and business continuity management.
  • Insurance requirements and claims management.
  • Adapting to external environmental and market changes.
  1. Asset Management and Maintenance Obligations
  • Private sector responsibilities for asset maintenance and renewal.
  • Long-term maintenance plans and capital expenditure programs.
  • Monitoring asset condition and performance.
  • Handback requirements and ensuring asset condition at expiry.
  • Life-cycle cost considerations in operational management.
  1. Dispute Avoidance and Resolution
  • Common causes of disputes during the operational phase.
  • Strategies for proactive dispute avoidance and early resolution.
  • Tiered dispute resolution mechanisms (negotiation, mediation, expert determination).
  • The role of dispute boards and their effectiveness.
  • Managing formal disputes, including arbitration and litigation.
  1. Contract Renegotiation in Operations
  • Triggers and rationale for contract renegotiation during the operational phase.
  • Principles of fair and transparent renegotiation.
  • Assessing the financial and economic impact of renegotiated terms.
  • Legal and procedural aspects of contract renegotiation.
  • Case studies of successful and challenging renegotiations.
  1. Stakeholder Relationship Management
  • Maintaining effective communication with all project stakeholders (users, community, lenders).
  • Managing public perception and expectations.
  • Addressing community concerns and social impacts.
  • Building and sustaining a collaborative partnership culture.
  • The role of communication plans and grievance redress mechanisms.
  1. Fiscal and Financial Oversight
  • Monitoring the fiscal impact of the PPP project during operations.
  • Managing contingent liabilities and government support.
  • Ensuring affordability and long-term financial sustainability.
  • Reviewing financial models and projections periodically.
  • The role of independent financial audits.
  1. Technology and Innovation in Operations
  • Leveraging digital tools for performance monitoring and data analytics.
  • Smart infrastructure solutions and their impact on operations.
  • Cybersecurity risks and management in operational systems.
  • Opportunities for innovation and value enhancement during the contract term.
  • Adapting to technological advancements and their contractual implications.
  1. Regulatory Compliance in Operations
  • Ongoing compliance with environmental, health, and safety regulations.
  • Adherence to sector-specific regulatory requirements.
  • Managing changes in law and regulatory frameworks.
  • Reporting to regulatory authorities.
  • Best practices in regulatory engagement.
  1. Contract Expiry and Asset Handback
  • Planning for the end-of-concession period well in advance.
  • Handback requirements and asset condition assessments.
  • Transfer of knowledge, staff, and operational capabilities.
  • Legal and financial implications of contract expiry.
  • Post-handback responsibilities and liabilities.
  1. Lessons Learned and Best Practices
  • Analysis of successful operational phase contract management case studies.
  • Examination of common pitfalls and failures in operational PPPs.
  • Identifying critical success factors for long-term contract performance.
  • Developing a continuous improvement framework for contract management.
  • Practical exercises and group discussions applying learned concepts to real scenarios.

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport Pick Up is provided by the institute. Accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

For More Details call: +254-114-087-180

 

 

 sustaining Success: Advanced Contract Management In Operational Phase Training Course in Serbia
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