Course Details

Conflict Resolution & Negotiation for Project Success Training Course: Advanced techniques for managing disputes and achieving win-win outcomes

Introduction

Elevate your project leadership with our "Conflict Resolution & Negotiation for Project Success" training course. In the dynamic world of projects, disagreements are inevitable, but unresolved conflicts can derail progress, damage relationships, and compromise outcomes. This intensive 10-day program equips project managers and leaders with advanced strategies to skillfully manage disputes, transform conflict into constructive dialogue, and master the art of negotiation to achieve win-win solutions. Learn to navigate complex stakeholder dynamics, build stronger collaborations, and consistently drive projects to successful completion, even in the face of significant challenges.

Duration

10 Days

Target Audience

This course is essential for project managers, program managers, team leads, functional managers, business analysts, and any professional who frequently encounters conflicts or engages in negotiations within project environments. It is particularly beneficial for those who:

• Struggle with interpersonal conflicts within their project teams or with stakeholders.
• Want to improve their ability to negotiate favorable terms for their projects.
• Seek to transform disagreements into opportunities for better solutions.
• Are responsible for managing complex stakeholder relationships.
• Aim to enhance their leadership effectiveness through improved communication and conflict management skills.

Course Objectives

Upon successful completion of the "Conflict Resolution & Negotiation for Project Success" training course, participants will be able to:

• Understand the nature of conflict in project environments and differentiate between various conflict types and stages.
• Identify their personal conflict resolution styles and adapt them for greater effectiveness.
• Apply advanced communication techniques for de-escalating tension and fostering constructive dialogue in conflicts.
• Master various conflict resolution strategies, including mediation, facilitation, and problem-solving.
• Understand the principles of effective negotiation and different negotiation approaches (e.g., distributive vs. integrative).
• Develop robust negotiation strategies for scope, budget, resources, and stakeholder expectations.
• Utilize emotional intelligence to manage their own reactions and understand others' perspectives during conflict and negotiation.
• Build consensus and achieve mutually beneficial (win-win) outcomes with diverse project stakeholders.
• Navigate complex political landscapes and power dynamics in project disputes.
• Formulate a personalized action plan for applying conflict resolution and negotiation skills to real-world project challenges.

Course Modules

Module 1: Understanding Conflict in Project Environments

• Defining conflict: Inevitable element of projects.
• Types of project conflict: Task-related, relationship-related, process-related.
• The stages of conflict escalation and de-escalation.
• Positive vs. Negative aspects of conflict: Opportunity for innovation vs. destruction.
• Root causes of project conflict: Scarce resources, differing priorities, unclear roles, communication breakdown.

Module 2: Self-Awareness in Conflict: Your Conflict Style

• Introduction to common conflict resolution styles (e.g., Competing, Collaborating, Compromising, Avoiding, Accommodating).
• Self-assessment: Identifying your primary and secondary conflict styles.
• Understanding the strengths and weaknesses of each style in project contexts.
• Adapting your style: Choosing the most appropriate approach for different situations.
• The impact of emotions on your conflict style.

Module 3: Advanced Communication for Conflict Resolution

• Active listening: Beyond hearing to understanding underlying needs and emotions.
• Empathetic communication: Acknowledging feelings and validating perspectives.
• Non-violent communication (NVC) principles: Observations, feelings, needs, requests.
• Framing and reframing: Shifting perspectives to find common ground.
• De-escalation techniques for heated discussions.

Module 4: Strategies for Conflict Resolution

• Facilitation: Guiding a group towards a resolution.
• Mediation: Neutral third-party assistance in resolving disputes.
• Problem-Solving Approach: Focusing on shared needs and interests.
• Consensus building and decision-making in high-conflict situations.
• When to escalate conflict and how to do it effectively.

Module 5: Introduction to Project Negotiation

• Defining negotiation: A process for reaching agreement when parties have shared and opposed interests.
• Types of negotiation: Distributive (win-lose) vs. Integrative (win-win).
• The importance of BATNA (Best Alternative to a Negotiated Agreement).
• Understanding the Zone of Possible Agreement (ZOPA).
• Ethical considerations in negotiation.

Module 6: Preparation for Project Negotiations

• Defining your objectives, interests, and priorities.
• Researching the other party: Their interests, constraints, and potential BATNA.
• Developing a negotiation strategy and tactics.
• Identifying your walk-away point and setting realistic expectations.
• Building your persuasive arguments and counter-arguments.

Module 7: Negotiation Techniques and Tactics

• Opening strategies: Anchoring, setting the tone.
• Effective questioning and active listening during negotiation.
• Concessions and trade-offs: When and how to make them.
• Handling difficult tactics: Aggression, stonewalling, emotional appeals.
• The art of persuasion and influence.

Module 8: Negotiating Key Project Elements

• Scope Negotiation: Managing changes and preventing creep.
• Budget Negotiation: Securing resources and managing cost overruns.
• Resource Negotiation: Acquiring necessary talent and managing dependencies.
• Schedule Negotiation: Balancing deadlines with realistic timelines.
• Negotiating contracts and vendor agreements.

Module 9: Leveraging Emotional Intelligence in Conflict and Negotiation

• Managing your own emotions under pressure during disputes and negotiations.
• Reading the emotions and non-verbal cues of others.
• Using empathy to understand underlying interests, not just stated positions.
• Building rapport and trust to facilitate more collaborative outcomes.
• Maintaining composure and professionalism in challenging interactions.

Module 10: Building a Culture of Collaboration and Dispute Prevention

• Fostering psychological safety to encourage early conflict identification.
• Establishing clear communication channels and decision-making processes.
• Proactive stakeholder engagement and expectation management.
• Developing project charters and team agreements to prevent common disputes.
• Personal action plan for continuous improvement in conflict resolution and negotiation skills.

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com