Crisis Leadership and Board-Level Decision Making Training Course: Managing Reputation, Communication, And Recovery During High-Stakes Events

Introduction

In an unpredictable world marked by increasing volatility and scrutiny, organizations inevitably face high-stakes events that threaten their reputation, operations, and very survival. This 5-day training course on Crisis Leadership and Board-Level Decision Making is meticulously designed to equip board members, CEOs, and senior executives with the strategic foresight and practical capabilities to effectively manage reputation, communication, and recovery during such critical incidents. Participants will gain deep insights into proactive crisis preparedness, making swift and ethical decisions under immense pressure, mastering transparent communication with diverse stakeholders, and leading their organizations through the challenging phases of response and post-crisis recovery, ultimately building greater resilience.

This intensive program is tailored for Chief Executive Officers (CEOs), Board Chairs, Non-Executive Directors, members of Audit and Risk Committees, Chief Communications Officers (CCOs), General Counsel, and other senior leaders responsible for strategic oversight and crisis response. It will empower attendees with methodologies for developing robust crisis management frameworks, conducting realistic scenario planning, understanding the legal and ethical dimensions of crisis, implementing effective internal and external communication strategies, and fostering a culture of accountability and learning. By mastering the principles of crisis leadership and board-level decision-making, this course aims to enable participants to protect organizational value, preserve stakeholder trust, and emerge stronger from adversity.

Duration: 5 Days

Target Audience:

  • Chief Executive Officers (CEOs)
  • Board Chairs and Lead Independent Directors
  • Non-Executive Directors (NEDs)
  • Members of Audit and Risk Committees
  • Chief Communications Officers (CCOs) and Heads of Public Relations
  • General Counsel and Legal Directors
  • Chief Operating Officers (COOs)
  • Chief Financial Officers (CFOs)
  • Senior Executives responsible for Corporate Affairs and Government Relations
  • Aspiring Board Members and C-suite leaders.

Objectives: Upon completion of this course, participants will be able to:

  • Articulate the board's critical role in crisis preparedness, response, and recovery.
  • Apply effective decision-making frameworks under high pressure and uncertainty.
  • Develop and implement robust crisis communication strategies for internal and external stakeholders.
  • Understand the legal, ethical, and reputational implications of high-stakes events.
  • Lead organizational recovery efforts and foster a culture of learning and resilience post-crisis.

Course Modules:

Module 1: Understanding the Landscape of Crisis and Board Responsibilities

  • Defining "crisis" in a corporate context: types, triggers, and escalation patterns.
  • The board's fiduciary duty in crisis oversight and management.
  • Differentiating between management's operational response and the board's strategic oversight.
  • The changing nature of crises: from traditional to digital and systemic.
  • Case studies of major corporate crises and their board-level implications.

Module 2: Crisis Preparedness and Scenario Planning at the Board Level

  • Developing a comprehensive board-level crisis management framework.
  • Identifying high-impact, high-probability crisis scenarios relevant to the organization.
  • Conducting realistic crisis simulations and tabletop exercises for the board and executive team.
  • Establishing clear roles, responsibilities, and escalation protocols for the board during a crisis.
  • Building a crisis playbook for board guidance.

Module 3: Board-Level Decision Making Under Pressure

  • Decision-making models and biases in high-stakes, time-sensitive situations.
  • The importance of critical thinking, separating fact from assumption, and seeking diverse perspectives.
  • Balancing urgency with long-term strategic and reputational considerations.
  • Ethical dilemmas in crisis decision-making and the role of organizational values.
  • Ensuring transparency, defensibility, and accountability in board decisions.

Module 4: Crisis Communication Strategy for Boards

  • The board's role in guiding crisis communication: message, tone, and spokesperson.
  • Developing a unified narrative and ensuring consistency across all channels.
  • Strategic engagement with internal stakeholders: employees, management.
  • Managing external stakeholders: shareholders, customers, suppliers, regulators.
  • Best practices for media relations during a crisis: print, broadcast, digital, and social media.

Module 5: Reputation Management During High-Stakes Events

  • Understanding the dynamics of reputation damage during a crisis.
  • Proactive reputation protection and immediate response strategies.
  • The impact of social media and rapid information dissemination.
  • Leveraging corporate values and ESG commitments in crisis communication.
  • Rebuilding and restoring trust post-crisis.

Module 6: Legal, Regulatory, and Ethical Dimensions of Crisis

  • Navigating legal obligations and potential liabilities during a crisis.
  • Regulatory reporting requirements and engagement with government bodies.
  • The role of legal counsel in crisis management.
  • Ethical leadership under pressure: maintaining integrity and transparency.
  • Whistleblower protection and internal investigations during crisis.

Module 7: Leading the Crisis Response Team and Executive Alignment

  • The relationship between the board, CEO, and the crisis management team.
  • Ensuring effective coordination and information flow during crisis.
  • Empowering management while maintaining board oversight.
  • Managing stress, pressure, and emotional responses within leadership teams.
  • Fostering psychological safety and resilience for those on the front lines.

Module 8: Post-Crisis Recovery and Organizational Resilience

  • Phases of recovery: stabilization, investigation, learning, and renewal.
  • Conducting thorough post-crisis reviews and "lessons learned" exercises.
  • Integrating insights from the crisis into future risk management and strategy.
  • Rebuilding stakeholder confidence and repairing damaged relationships.
  • Strengthening organizational culture for future resilience and adaptability.

Module 9: Crisis Leadership in the Digital Age

  • The impact of cyberattacks and data breaches as a crisis type.
  • Managing digital misinformation, disinformation, and online activism.
  • Leveraging data analytics and AI for early warning and rapid response.
  • Building a strong digital crisis communication infrastructure.
  • The role of the board in overseeing cybersecurity posture.

Module 10: Personal Leadership for Crisis & Board Action Plan

  • Developing personal resilience and emotional intelligence for crisis leaders.
  • The importance of self-care and preventing burnout in prolonged crises.
  • Peer learning and sharing experiences in crisis leadership.
  • Building a network of crisis advisors and experts.
  • Participants' action plans for enhancing crisis leadership and board-level decision-making within their organizations.

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

Crisis Leadership And Board-level Decision Making Training Course: Managing Reputation, Communication, And Recovery During High-stakes Events in Trinidad and Tobago
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