Ground Handling Operations and Procedures Training Course: Mastering the Aircraft Turnaround

Ground handling is the essential coordination of services required to prepare an aircraft for its next flight after landing. This training course is designed to provide professionals with a comprehensive understanding of the complex procedures, safety protocols, and operational workflows that define a successful aircraft turnaround. Participants will gain a deep understanding of all ground-side activities, including baggage and cargo handling, aircraft servicing, and marshalling. The program emphasizes a proactive approach to safety, efficiency, and communication, which are paramount in this time-sensitive and high-stakes environment.

This program provides a practical and detailed look at the entire ground handling process, focusing on the hands-on skills needed to perform duties with precision and professionalism. Through a combination of expert-led instruction, interactive workshops, and realistic simulations, you will gain experience in coordinating with various teams, managing ground support equipment, and responding to operational challenges. By the end of this course, you will be a confident and skilled professional, ready to contribute to a safe and efficient ground handling operation that is critical to an airline's on-time performance and reputation.

Target Audience

  • Ground Handling Supervisors and Staff
  • Ramp Agents and Baggage Handlers
  • Airline Operations and Dispatch Staff
  • Airfield Operations Officers
  • Ground Support Equipment (GSE) Operators
  • Safety and Quality Assurance Officers
  • Customer Service and Passenger Agents
  • Aviation Students and Aspiring Professionals

Duration

5 days

Course Objectives

Upon completion of this course, participants will be able to:

  • Understand the complete aircraft turnaround process and its key stages.
  • Implement best practices for ramp safety and Foreign Object Debris (FOD) prevention.
  • Master the procedures for baggage and cargo handling.
  • Communicate effectively with flight crews, Air Traffic Control (ATC), and ground teams.
  • Understand the proper use and operation of Ground Support Equipment (GSE).
  • Manage irregular operations and emergencies on the ramp.
  • Adhere to all regulatory standards and safety protocols.
  • Contribute to a culture of safety, efficiency, and teamwork.

Course Content

Module 1: Introduction to Ground Handling

  • The importance of ground handling in the aviation ecosystem
  • The aircraft turnaround process from arrival to departure
  • The role of ICAO and other international regulations
  • The impact of ground handling efficiency on airline performance
  • An overview of the key stakeholders and their roles

Module 2: Ramp Safety and FOD Prevention

  • Procedures for ensuring a safe working environment on the ramp
  • The importance of personal protective equipment (PPE)
  • Preventing and managing Foreign Object Debris (FOD)
  • Procedures for a ramp walk and vehicle safety
  • The role of a ramp safety officer and safety audits

Module 3: Baggage and Cargo Handling

  • The process of loading and unloading baggage and cargo
  • The use of conveyor belts, dollies, and baggage carts
  • Procedures for handling special, fragile, and dangerous goods
  • The importance of accurate tagging and sorting
  • Managing baggage during irregular operations

Module 4: Aircraft Servicing and Ground Support

  • The coordination of fueling, catering, and water services
  • The role of cabin cleaning and waste disposal
  • The importance of a well-coordinated ground support team
  • Procedures for aircraft pushback and towing
  • The impact of efficient servicing on turnaround time

Module 5: Ground Support Equipment (GSE) Operations

  • The different types of GSE and their functions
  • Procedures for operating and maintaining GSE
  • The importance of pre-use inspections and safety checks
  • The role of a GSE management system
  • The dangers of operating GSE in close proximity to aircraft

Module 6: Aircraft Marshalling and Ground Signals

  • The importance of clear communication with flight crews
  • The use of standard marshalling hand signals
  • Procedures for guiding aircraft to and from a stand
  • The role of a spotter and other ground crew
  • The impact of clear signals on safety and efficiency

Module 7: Communication and Coordination

  • The importance of a clear communication protocol
  • The use of two-way radios and other communication devices
  • The relationship between ground handling teams and ATC
  • The importance of a coordinated response with all stakeholders
  • Communication protocols during an emergency

Module 8: Irregular Operations (IROPS) on the Ramp

  • Procedures for managing irregular operations on the ramp
  • The importance of a rapid and coordinated response to unforeseen events
  • The role of the operations control center
  • Communication protocols during an emergency
  • The impact of IROPS on passenger and flight schedules

Module 9: Regulations and Compliance

  • Understanding the regulations governing ground handling
  • The role of regulatory bodies and their oversight
  • Procedures for audits and inspections
  • The importance of accurate documentation and record-keeping
  • The legal and ethical implications of ground handling decisions

Module 10: Practical Application and Assessment

  • Group workshop: developing an efficient aircraft turnaround plan
  • Scenario-based problem-solving for an emergency on the ramp
  • A practical, hands-on exercise with ground support equipment
  • Final examination on key principles and concepts
  • Developing a personal action plan for ground handling excellence

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport Pick Up is provided by the institute. Accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

For More Details call: +254-114-087-180

 

Ground Handling Operations And Procedures Training Course: Mastering The Aircraft Turnaround in Saint Vincent and the Grenadines
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