Performance Contracting and Delivery Unit Leadership Training Course

Introduction

In the drive for enhanced public sector accountability, efficiency, and service delivery, Performance Contracting (PC) and Delivery Units (DU) have emerged as critical mechanisms for translating strategic objectives into measurable outcomes. This intensive 5-day training course is specifically designed for leaders and practitioners within government ministries, departments, and agencies tasked with overseeing and implementing performance contracts and driving delivery. Participants will gain a comprehensive understanding of how to design, negotiate, monitor, and evaluate performance contracts to achieve desired public sector results.

This program provides a practical framework for establishing and leading high-impact Delivery Units, focusing on results-based management, robust monitoring systems, and effective problem-solving to unblock delivery bottlenecks. By mastering the principles of performance contracting and delivery leadership, participants will be empowered to foster a culture of performance, enhance transparency, and ultimately accelerate the achievement of national development goals and improved citizen services.

Duration

5 days

Target Audience

  • Heads of Performance Contracting Units/Departments
  • Directors and Senior Managers in Government Ministries, Departments, and Agencies
  • Public Sector Planning and Strategy Officers
  • Monitoring and Evaluation Professionals
  • Team Leaders overseeing specific public service delivery initiatives

Objectives

Upon completion of this course, participants will be able to:

  • Understand the foundational principles and benefits of Performance Contracting and Delivery Units.
  • Design and negotiate effective performance contracts with clear targets and indicators.
  • Establish robust monitoring and evaluation frameworks for tracking performance.
  • Lead and manage Delivery Units to overcome obstacles and accelerate public service delivery.
  • Foster a performance-driven culture within their organizations.

Course Modules

Module 1: Introduction to Performance Contracting and Delivery Unit Concepts

  • Defining Performance Contracting (PC) and its Role in Public Sector Reform
  • The Rationale for Establishing Delivery Units (DUs)
  • Key Principles of Results-Based Management
  • Global Best Practices in PC and DU Implementation
  • Setting the Stage for Performance-Driven Governance

Module 2: Strategic Alignment and Performance Planning

  • Cascading National/Sectoral Strategies to Organizational Performance Contracts
  • Developing Clear Vision, Mission, and Strategic Objectives for PC
  • Identifying Key Result Areas (KRAs) and Measurable Objectives
  • Setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) Targets
  • Aligning Resource Allocation with Performance Priorities

Module 3: Designing and Negotiating Performance Contracts

  • Components of a Comprehensive Performance Contract Document
  • Developing Key Performance Indicators (KPIs) and Baselines
  • Data Sources and Measurement Methodologies for KPIs
  • Effective Negotiation Strategies for Performance Contracts
  • Establishing Performance-Related Incentives and Sanctions

Module 4: Leading and Managing a High-Impact Delivery Unit

  • The Role and Mandate of a Delivery Unit Leader
  • Structuring and Staffing an Effective Delivery Unit
  • Building a Culture of Relentless Focus on Results
  • Problem-Solving Methodologies for Unblocking Bottlenecks
  • Stakeholder Management and Communication for Delivery

Module 5: Performance Monitoring and Reporting

  • Developing Robust Monitoring Frameworks for PCs
  • Establishing Data Collection Systems and Tools
  • Real-time Performance Tracking and Dashboards
  • Regular Performance Review Meetings and Feedback Mechanisms
  • Preparing Comprehensive Performance Reports for Stakeholders

Module 6: Performance Evaluation and Accountability

  • Conducting Mid-Term and End-Term Performance Evaluations
  • Assessing Achievement Against Agreed Targets
  • Identifying Successes, Challenges, and Lessons Learned
  • Implementing Accountability Mechanisms for Performance
  • Linking Performance Outcomes to Strategic Adjustments

Module 7: Data-Driven Decision Making for Performance Improvement

  • Leveraging Performance Data for Strategic Insights
  • Identifying Areas for Performance Improvement
  • Root Cause Analysis for Underperformance
  • Implementing Corrective Actions and Adaptive Management
  • Promoting a Culture of Continuous Learning and Improvement

Module 8: Building a Performance Culture and Sustaining Momentum

  • Leadership's Role in Championing Performance Contracting
  • Employee Engagement and Communication for Performance
  • Recognizing and Rewarding High Performance
  • Overcoming Resistance and Sustaining PC/DU Initiatives
  • Future Trends in Public Sector Performance Management

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

 performance Contracting And Delivery Unit Leadership Training Course in Viet Nam
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