Financial Consumer Protection and Conduct Risk Training Course

Introduction
With the increasing complexity of financial products and services, protecting consumers and maintaining ethical conduct within financial institutions have become critical regulatory priorities. The Financial Consumer Protection and Conduct Risk Training Course is tailored to equip regulators, central banks, and financial institutions with the skills to promote responsible financial practices, safeguard consumer rights, and reduce conduct-related risks. This course supports the development of sound market conduct frameworks aligned with international standards, ensuring transparency, fairness, and trust in financial systems.

Over five comprehensive days, participants will explore key areas such as consumer rights frameworks, product suitability, transparency in disclosure, complaints handling, and ethical sales practices. The course also emphasizes the identification and mitigation of conduct risk, focusing on both supervisory expectations and internal institutional strategies. Through case studies, regulatory insights, and implementation tools, participants will learn how to build inclusive and compliant financial environments that foster long-term consumer confidence.

Duration: 5 days

Target Audience:

  • Central bank and financial regulatory authority staff
  • Consumer protection and market conduct supervisors
  • Compliance and risk management professionals
  • Financial institution governance and legal teams
  • Policy makers and consumer advocacy officers

Course Objectives:

  • Understand the principles and international standards of financial consumer protection
  • Identify and manage conduct risks in financial institutions
  • Develop and implement fair treatment policies and practices
  • Strengthen complaints handling and redress mechanisms
  • Promote financial inclusion and ethical conduct across all customer segments

Course Modules

  1. Introduction to Financial Consumer Protection and Conduct Risk
  • Defining consumer protection and conduct risk
  • Why consumer protection matters for financial stability and trust
  • International standards: G20 Principles, OECD, World Bank
  • The role of regulators and institutions in safeguarding consumers
  • Overview of key global trends and regulatory developments
  1. Legal and Regulatory Frameworks for Consumer Protection
  • Core laws, regulations, and supervisory mandates
  • Consumer rights and institutional obligations
  • Disclosure requirements and marketing practices
  • Enforcement tools and supervisory powers
  • Challenges in harmonizing cross-sector regulations
  1. Identifying and Managing Conduct Risk
  • Understanding conduct risk: drivers, types, and exposures
  • Common misconduct scenarios: mis-selling, conflicts of interest, unfair terms
  • Conduct risk assessment and control frameworks
  • Role of governance, culture, and incentives
  • Supervisory expectations and enforcement approaches
  1. Product Suitability and Responsible Financial Innovation
  • Ensuring products meet the needs of target consumers
  • Risk-based product development and approval processes
  • Suitability assessments and affordability checks
  • Responsible design of digital and emerging financial services
  • Balancing innovation with consumer safety
  1. Disclosure, Transparency, and Marketing Standards
  • Principles of effective disclosure: clarity, simplicity, comparability
  • Marketing compliance and fair advertising practices
  • Managing information asymmetry and complexity
  • Timing and format of key disclosures
  • Behavioral economics and nudging ethical choices
  1. Complaints Handling, Dispute Resolution, and Redress
  • Designing effective customer complaints frameworks
  • Internal complaints management procedures
  • External dispute resolution bodies (Ombudsman systems)
  • Root cause analysis and recurring issue monitoring
  • Compensation, remediation, and reporting obligations
  1. Supervisory Tools and Risk-Based Conduct Supervision
  • Supervisory models for conduct and consumer protection
  • Risk-based prioritization of conduct supervision
  • Market monitoring and thematic reviews
  • Mystery shopping, surveys, and complaint analytics
  • On-site and off-site supervisory practices
  1. Institutional Strategies and Culture for Ethical Conduct
  • Embedding consumer protection in governance structures
  • Training and ethical leadership
  • Measuring conduct performance and non-financial indicators
  • Incentive structures that promote responsible behavior
  • Promoting financial literacy and consumer empowerment

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

Financial Consumer Protection And Conduct Risk Training Course in Viet Nam
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