Emotional Intelligence and Wellbeing for Public Leaders Training Course

Introduction

In the demanding and often high-pressure environment of public service, effective leadership extends beyond technical expertise to encompass a profound understanding of self and others. This intensive 5-day training course is meticulously designed to equip public sector leaders with the critical competencies of Emotional Intelligence (EI) and practical strategies for enhancing personal and team well-being. Learn how to navigate complex relationships, manage stress, foster resilience, and inspire empathetic leadership that drives both performance and a healthier work environment.

This program goes beyond traditional leadership training, delving into the core components of emotional self-awareness, self-regulation, empathy, and social skills crucial for navigating political complexities, resolving conflicts, and building high-performing teams. Participants will gain actionable insights into managing their own well-being, supporting the mental health of their staff, and cultivating an emotionally intelligent culture that enhances decision-making, promotes collaboration, and ultimately leads to more compassionate and effective public service delivery.

Duration: 5 Days

Target Audience

  • Senior Government Officials and Executives
  • Public Sector Managers and Team Leaders
  • Human Resource Professionals
  • Leaders in Policy and Service Delivery Roles
  • Anyone in a leadership position within the public service

Objectives

Upon completion of this course, participants will be able to:

  • Understand the core components of Emotional Intelligence (EI) and its relevance to public leadership.
  • Develop greater self-awareness and self-management skills.
  • Enhance empathy and social awareness in their interactions.
  • Apply effective strategies for managing stress and promoting personal well-being.
  • Foster a supportive and resilient work environment for their teams.

Course Modules

Module 1: Introduction to Emotional Intelligence in Public Leadership

  • Defining Emotional Intelligence (EI) and its Importance for Leaders
  • The Five Components of EI: Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills
  • The Unique Demands and Pressures on Public Sector Leaders
  • The Link Between EI, Effective Leadership, and Public Service Outcomes
  • Setting the Stage for Enhanced Emotional Competence

Module 2: Self-Awareness: Understanding Your Emotional Landscape

  • Identifying Your Emotions and Their Triggers
  • Understanding Your Strengths, Weaknesses, and Values
  • The Impact of Your Emotions on Your Decisions and Actions
  • Tools for Self-Reflection and Emotional Assessment
  • Developing a Personal EI Development Plan

Module 3: Self-Regulation: Managing Your Emotions Effectively

  • Strategies for Managing Stress and Pressure in High-Stakes Environments
  • Cultivating Emotional Control and Impulse Management
  • Developing Adaptability and Resilience in the Face of Change
  • Maintaining Optimism and Initiative
  • Techniques for Mindful Leadership and Presence

Module 4: Empathy: Understanding and Responding to Others

  • The Power of Empathy in Building Relationships and Trust
  • Active Listening and Non-Verbal Cues
  • Understanding Diverse Perspectives and Needs (Citizens, Colleagues)
  • Reading Group Dynamics and Organizational Climate
  • Bridging Divides Through Empathetic Communication

Module 5: Social Skills: Building Effective Relationships

  • Influencing and Persuasion Skills in a Public Sector Context
  • Conflict Resolution and Negotiation Techniques
  • Building Strong Teams and Fostering Collaboration
  • Inspiring and Motivating Others
  • Effective Communication for Different Audiences

Module 6: Promoting Personal Wellbeing for Leaders

  • The Importance of Leader Wellbeing for Organizational Health
  • Identifying and Preventing Burnout in Public Service
  • Strategies for Stress Reduction and Mental Resilience
  • Work-Life Balance and Self-Care Practices
  • Building a Personal Wellbeing Action Plan

Module 7: Fostering Team and Organizational Wellbeing

  • Creating a Supportive and Psychologically Safe Work Environment
  • Addressing Mental Health Stigma in the Workplace
  • Implementing Wellbeing Programs and Initiatives for Staff
  • Supporting Employees Through Difficult Times and Change
  • The Role of Empathy in Team Cohesion and Performance

Module 8: Leading with Emotional Intelligence for Sustainable Public Service

  • Integrating EI into Decision-Making Processes
  • Building an Emotionally Intelligent Organizational Culture
  • Developing Future Leaders with High EI
  • The Long-Term Impact of EI on Public Trust and Service Quality
  • Sustaining Personal and Organizational Wellbeing in Public Service

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

Emotional Intelligence And Wellbeing For Public Leaders Training Course in Zimbabwe
Dates Fees Location Action