Psychological Safety and Resilience in Public Teams Training Course

Introduction

In the demanding and often high-stakes environment of public service, fostering an atmosphere where team members feel safe to speak up, take risks, and learn from mistakes is paramount for innovation, problem-solving, and sustainable performance. This intensive 5-day training course is meticulously designed to equip public sector leaders and managers with the essential knowledge, practical strategies, and interpersonal skills to cultivate psychological safety within their teams and build collective resilience in the face of constant change, complex challenges, and public scrutiny.

This program delves into the critical elements that enable teams to thrive, from establishing trust and open communication to managing stress and supporting well-being. Participants will gain actionable insights into identifying barriers to psychological safety, implementing effective communication frameworks, enhancing conflict resolution, and leading with empathy to create high-performing, adaptive, and supportive public sector teams capable of delivering exceptional results for citizens even amidst adversity.

Duration: 5 Days

Target Audience

  • Public Sector Leaders and Managers
  • Team Leaders and Supervisors
  • Human Resource Professionals
  • Organizational Development Specialists
  • Anyone responsible for leading or developing teams in the public service.

Objectives

Upon completion of this course, participants will be able to:

  • Understand the concept and critical importance of psychological safety in public teams.
  • Identify key drivers and barriers to psychological safety within their own teams.
  • Develop strategies for building trust and open communication among team members.
  • Enhance team resilience in the face of stress, change, and adversity.
  • Lead effectively to foster a supportive, innovative, and high-performing team culture.

Course Modules

Module 1: Introduction to Psychological Safety in Public Teams

  • Defining Psychological Safety: What it is and What it is Not
  • The Business Case for Psychological Safety in Public Service (Innovation, Learning, Performance)
  • Understanding the Impact of Fear and Insecurity on Team Effectiveness
  • The Unique Challenges to Psychological Safety in the Public Sector
  • Setting the Stage for High-Trust, High-Performance Teams

Module 2: Building Trust and Open Communication

  • The Foundational Role of Trust in Psychological Safety
  • Strategies for Building Interpersonal Trust Among Team Members
  • Fostering Honest and Candid Communication
  • Creating Safe Spaces for Dialogue and Feedback
  • Active Listening and Empathetic Communication Skills

Module 3: Leading with Vulnerability and Humility

  • The Leader's Role in Modeling Psychological Safety
  • Embracing Vulnerability and Admitting Mistakes as a Leader
  • Cultivating Intellectual Humility and a Growth Mindset
  • Encouraging Experimentation and Learning from Failure
  • Creating a "Blame-Free" Learning Environment

Module 4: Managing Conflict and Difficult Conversations

  • Understanding Different Conflict Styles and Their Impact
  • Strategies for Constructive Conflict Resolution
  • Facilitating Difficult Conversations with Empathy and Respect
  • Providing and Receiving Feedback Effectively
  • Turning Disagreements into Opportunities for Growth

Module 5: Fostering Inclusivity and Belonging

  • The Intersection of Psychological Safety, Diversity, Equity, and Inclusion
  • Creating an Environment Where All Voices Are Heard and Valued
  • Addressing Unconscious Bias and Microaggressions
  • Ensuring Equitable Participation and Contribution
  • Building a Sense of Belonging for Every Team Member

Module 6: Enhancing Team Resilience and Adaptability

  • Defining Resilience at the Individual and Team Level
  • Strategies for Managing Stress and Burnout in Public Service
  • Building Coping Mechanisms for Adversity and Change
  • Promoting Post-Traumatic Growth and Collective Learning
  • Developing Adaptive Capacity in the Face of Uncertainty

Module 7: Practical Tools and Frameworks for Teams

  • Conducting a Psychological Safety Assessment for Your Team
  • Team Charters and Norms for Safe Interaction
  • Debriefing and After-Action Reviews for Learning
  • Problem-Solving Frameworks that Promote Openness
  • Implementing Feedback Loops and Continuous Improvement

Module 8: Sustaining Psychological Safety and Resilience

  • Integrating Psychological Safety into Performance Management
  • Leadership's Ongoing Role in Championing a Safe Culture
  • Measuring and Monitoring Psychological Safety Over Time
  • Overcoming Organizational Barriers to Psychological Safety
  • Developing a Personal Action Plan for Building Resilient and Psychologically Safe Teams

CERTIFICATION

  • Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute Certificate

TRAINING VENUE

  • Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMMODATION

  • Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent to info@macskillsdevelopment.com

 

Psychological Safety And Resilience In Public Teams Training Course in Zimbabwe
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